Question about Lexmark X7170 All-In-One Scan/Copy/Fax and Photo Printer

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I'm trying to fax some papers - this is the first time I've used this and it keeps coming up as a phone line error - what's this?

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  • lmclaughlin9 Mar 06, 2009

    thanks for your answer! I don't have dial up - does that matter?

  • lmclaughlin9 Mar 06, 2009

    Still trying to get this thing going! I gotta get it hooked into the phone line! ugh! thanks so much!!

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Make sure that the phone line is connected into the correct port on the back of the printer. There are two ports, one for the phone line from the wall, and another that is meant to go from the printer to your phone. (This is so you can share the same phone line).

There should be some icons or text near the ports that attempt to tell you which port is which, but if all else fails, try one and see if it works. If not, then it's probably the other port. If neither works, then I would call Lexmark and see what they have to say.

Posted on Mar 06, 2009

  • badebo00 Mar 06, 2009

    No, dial-up is not required to use fax. Fax just uses the existing phone line to send data.

  • badebo00 Mar 06, 2009

    Also, since it works on the phone line, if the number you dial is long distance it will cost you long distance charges as well. Local calls are free. But unless you are sending very large documents the cost should be small.

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1 Answer

Communication error 43 message every time and with every number.Panasonic fax kx-fhd332


COMMUNICATION ERROR (Code: 43, 44) means that "A line problem occurred". There might be a problem with the phone jack where your fax machine is connected to. Try to connect the telephone line cord to a different jack and try again.

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The fax appears to dial the number successfully. The receiving fax is turned on. It apprears to try for a long time. The error report says "no answer."


It is not your fax line is the other party.did you try any other number?
Post back.

Solution one: Perform a fax line test Perform a fax line test to check whether the fax line is properly connected. Step one: Run a Fax Test
  1. Press the Setup button (c01395353.jpg ) on the product control panel.
  2. Use the Arrow keys (c01073166.jpg ) to select Service , select Fax Service , select Run Fax Test , and then press OK . The Fax Test prints.
    • If the report passes, try to resend the fax.
    • If the report fails with the message 'Fail - the phone line is not active,' plug the cable into a working telephone jack, and then try to resend the fax.
    • If the report fails with the message 'Fail - the cord is in the wrong port,' continue to 'Step two: Change the cable to the correct port.'
Step two: Change the cable to the correct port Make sure the telephone cable is inserted in the correct port. Remove the cord for the fax line from the port labeled with a telephone, and then insert it into the correct port. Figure 1: Fax portsc01756259.gif Scanner error message The message 'Scanner error ' displays on the product control panel while sending a fax. Solution: Check paper size This product only supports paper less than 381 mm (15 in). Use only letter, A4, or legal sized paper for sending faxes. To send this fax, copy or print the original document onto shorter paper, and then resend.


If you need more help come back.Post / thumbs / testimonial are welcome!

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My Sharp UX-A255 won't let me fax anything. It starts up and then comes up with the message Line error or paper jam. There is nothing jammed.


Is it receiving faxes? Make sure you have the line in the right place in the back of the machine (line) and that you get dial tone (hit the monitor button if it has one). Try calling it on your cell to see if it picks up. You may have a poor phone line conditon, and you could try to slow the modem speed down or check the ECM (Error Correction Mode) if so. If it's a jamming problem, try to run a copy and see if it feeds ok. If not try cleaning the feed/pick up rollers with mild soap and water. Reseat the paper and try it again.

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Verify that you have a dial-tone by plugging a regular phone into the wall jack

Make sure the phone cord is plugged into the LINE jack..

Dial the number from a regular phone and listen for fax tones.

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Error 441*


Error #441 is caused by poor line quality accross the telephone line or faxing to a non-compatible fax. Try faxing to someone else as a test, if it still happens, try moving the fax to a different phone jack. You can also try faxing at a differn't time. Also try replacing the phone cord attached to the fax.

In all cases it's either phone line, phone cord or non-compatible machines (old fax on receiving side).

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I try sending a fax then the paper goes through it makes a loud beep and the message says theres been an error try again this happens all the time no matter who I fax. then it prints out error confirmation stating Mode G3 send error

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Error 401 & 634


error 634 is an indication that the line was either busy, or there was no answer on the receiving end.

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When faxing, what is Error 387? Can fax other places, why not this place?


Specifically, error code 387 on that machine is : Try to send the fax at a different time when telephone line conditions have improved. There is nothing wrong with your machine that I can tell from your description. It sounds like it is trying to handshake, fax term for connect, but does not complete. I had the same thing happen to me yesterday with some very important papers. I even called the person at the other end and they said they had been receiving faxes ok. Took me 4 tries but finally went through. It's just the phone lines. Keep trying. It can take several tries. If this helped please rate a big 4 fix ya. If you can't get through no matter how many times you try just post a comment and I'll be happy to come back and help you out.

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Line error when trying to send a document


Check the line for a dial tone on the machine. Either the handset, onhook or speaker phone button. This will test if any comunictions boards have failed in the machine. If you have a dial tone the fax is ok

Next try a manual transmission. Basically make a normal phone call with for example using the handset but have your original in the fax ready to go, ring the fax number when you hear the other fax pick up you press the start button.

Don't forget the other fax may have a problem.

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"poor line condition'


This is a problem with your voice over ip service. You have to change the setting on your fax machine for example the Baud speed down to 9600, the ECM= off, and the Oversea settings on. Make sure your VoiP ATA is the first thing after your modem or whatever connection you are using for the internet. If you using and old model fax 95% of the time it will not work with VoIP service.

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