Question about Lexmark X7170 All-In-One Scan/Copy/Fax and Photo Printer

1 Answer

I'm trying to fax some papers - this is the first time I've used this and it keeps coming up as a phone line error - what's this?

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  • lmclaughlin9 Mar 06, 2009

    thanks for your answer! I don't have dial up - does that matter?

  • lmclaughlin9 Mar 06, 2009

    Still trying to get this thing going! I gotta get it hooked into the phone line! ugh! thanks so much!!

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Make sure that the phone line is connected into the correct port on the back of the printer. There are two ports, one for the phone line from the wall, and another that is meant to go from the printer to your phone. (This is so you can share the same phone line).

There should be some icons or text near the ports that attempt to tell you which port is which, but if all else fails, try one and see if it works. If not, then it's probably the other port. If neither works, then I would call Lexmark and see what they have to say.

Posted on Mar 06, 2009

  • badebo00 Mar 06, 2009

    No, dial-up is not required to use fax. Fax just uses the existing phone line to send data.

  • badebo00 Mar 06, 2009

    Also, since it works on the phone line, if the number you dial is long distance it will cost you long distance charges as well. Local calls are free. But unless you are sending very large documents the cost should be small.

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I have a Canon Pixma 640. It's hardly been used since I bought it. Now suddenly there is an error message saying 'Error cassette, no paper, please load paper and press OK' I've done this...


This may sound patronising but are you sure there is paper in the cassette located at the bottom of the machine and not just on top at the back. There is also a button on the operation panel that selects which tray you are using. It could be as simple as that!!

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The fax appears to dial the number successfully. The receiving fax is turned on. It apprears to try for a long time. The error report says "no answer."


It is not your fax line is the other party.did you try any other number?
Post back.

Solution one: Perform a fax line test Perform a fax line test to check whether the fax line is properly connected. Step one: Run a Fax Test
  1. Press the Setup button (c01395353.jpg ) on the product control panel.
  2. Use the Arrow keys (c01073166.jpg ) to select Service , select Fax Service , select Run Fax Test , and then press OK . The Fax Test prints.
    • If the report passes, try to resend the fax.
    • If the report fails with the message 'Fail - the phone line is not active,' plug the cable into a working telephone jack, and then try to resend the fax.
    • If the report fails with the message 'Fail - the cord is in the wrong port,' continue to 'Step two: Change the cable to the correct port.'
Step two: Change the cable to the correct port Make sure the telephone cable is inserted in the correct port. Remove the cord for the fax line from the port labeled with a telephone, and then insert it into the correct port. Figure 1: Fax portsc01756259.gif Scanner error message The message 'Scanner error ' displays on the product control panel while sending a fax. Solution: Check paper size This product only supports paper less than 381 mm (15 in). Use only letter, A4, or legal sized paper for sending faxes. To send this fax, copy or print the original document onto shorter paper, and then resend.


If you need more help come back.Post / thumbs / testimonial are welcome!

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1 Answer

On lexmark 7170 printer-when trying to fax-always get ''phone line error''-- connection is good from directline--phone works- Can't fax even without using pc I am using a Lexmark7170 printer with windows...


Hello. The "phone line error" usually comes up when the printer/fax is not connected properly to the fax line. Try to check behind the printer. There are two phone ports - Ext. and Line. The telephone cable should be plugged in to the Line port of the printer and the other end should go straight to the phone jack in the wall. If it is, try to use a different phone cable. Also, make sure that you assigned the correct fax number in your printer. Hope this helps.

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1 Answer

I need assistance with fax error codes # 322 and # 358. What do they mean?


Error code 322- There was a communication error with the receiving fax machine due to poor telephone line conditions.
Solution
Set the receiving machine to receive at a slower transmission speed
If the session fails after sending several pages of a large document, resend the document as several smaller documents.
Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.
Error code 358--
The remote user pressed the Stop key,
The remote machine encountered a system problem such as no paper or a paper jam.
Try
Configure the local fax machine to use a slower reception speed.
Disable ECM mode on your machine.
Try sending a fax to another location.

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When i receive fax my fax says line error


You configure you fax program.Such as line type,fax number,or you follow user manual,how can use it?
It is problem setup or configure not problem machine.

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1 Answer

We have a HP colour laser jet CM2320nf MFP and when we try and send a fax it comes up with error report Comm Error 345. Please explain


Check phone line. use a normal phone and plug into the same phone wall socket that the MFP is using, do we have a dial tone? Do we have a noisy line, any buzz or crackel will cause issues

If there is no dial tone ring line supplier, If it is noisy line do the same

Also check phone line is plug into "line" socket in the back of machine not "ext'

Also check no prefix is required to dial out, unit needs its own phone line..

Also try using resolution of fax as standard not fine, this requires less info to go threw the line

In Australia we have a thing called folds (fax online diag service), basicly it is a fax number you ring and the phone company who own the line send back a report, most times the issue is noisy line or no line available

hope this helps

Cheers
Soulvisitor

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1 Answer

What is error 388


there is not error code for the OfficeJet 4315. however, there are similar code for other Hp printer.
error "388" is lised as unable to detect T30 frames. in other words, the machine fail to establish comparable connection. this can be the machine trying to send out fax in high speed, or the phone line problem.
consult the user manul how to set a lower transmission rate, or try to send the fax at a differnt time of the day . If that still give you problem, please call the phone company and have they look a the phone line.

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1 Answer

Error 441*


Error #441 is caused by poor line quality accross the telephone line or faxing to a non-compatible fax. Try faxing to someone else as a test, if it still happens, try moving the fax to a different phone jack. You can also try faxing at a differn't time. Also try replacing the phone cord attached to the fax.

In all cases it's either phone line, phone cord or non-compatible machines (old fax on receiving side).

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Fax network not working


Is your phone line plugged into the proper receptical on the fax? It should be plugged into the LINE slot, not the PHONE slot. The PHONE SLOT IS TO CONNECT A TELEPHONE TO THE FAX. IT IS NOT FOR THE INCOMING PHONE LINE. If your phone connection is correct, try calling your fax machine from a cell phone while you are at the fax machine. Listen on the cell to see if the fax machine picks up the line. If it does not, go into your fax machine's settings, either INITIAL SETUP FAX SETUP, or PHONE SETTINGS. You may have to try several settings to find one that works, depending on your fax machine. Try going to RECEIVE SETUP on your fax machines setup menu. Scroll through the settings, writing each down on paper. Try RING DELAY, RING TIME, NUMBER OF RINGS TO ANSWER , or any other settings relating to how your fax answers the phone line. Try changing each setting, one at a time, and try calling your fax to see if it answers. There may also be settings on your fax to set it up if an answering machine or telephone is on the same line.

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When faxing, what is Error 387? Can fax other places, why not this place?


Specifically, error code 387 on that machine is : Try to send the fax at a different time when telephone line conditions have improved. There is nothing wrong with your machine that I can tell from your description. It sounds like it is trying to handshake, fax term for connect, but does not complete. I had the same thing happen to me yesterday with some very important papers. I even called the person at the other end and they said they had been receiving faxes ok. Took me 4 tries but finally went through. It's just the phone lines. Keep trying. It can take several tries. If this helped please rate a big 4 fix ya. If you can't get through no matter how many times you try just post a comment and I'll be happy to come back and help you out.

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