Question about Xerox One Touch 2400 Flatbed Scanner

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Transformer problem I need to replace the transformer power supply to my Xerox 2400 scanner. I know that it is 12v but what amperage is required please

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HI amperage is1.25A Have the same problem myself. only one that I can see avaible is from the Xerox UK website @ £15.00.

Posted on Jun 29, 2009

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My Xerox 2400 Scanner is telling me it is locked but I have checked the switch and it is definitely in the unlocked position. I am also sing the correct power supply.I also uninstalled the software and...


I am a Support Engineer with Xerox Scanners.

The scanner model that you have mentioned is very old. the description you have provided indicates that an internal component may have failed. I recommend calling our service department to discuss the replacement options available to you.

Please feel free to contact us by calling 800-648-0410.

Xerox Scanners Support

Oct 08, 2012 | Xerox One Touch 2400 Flatbed Scanner

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I have no leads only the xerox scanner what do i need to buy


I am a Support Engineer with Xerox Scanners. When you say that you need the "leads" I assume that you mean calbes to connect the scanner to your computer. If that is the case, all you need a USB A/B cable and a compatible power supply.

If you no longer have your original power supply, or it is no longer functional, you may be able to find a comatible replace at your local electronics store. It needs to have an output specification of 12 Volts and support at least 1.25 amps.

Drivers for this model can be found here. Please be aware that this model is circa 2003, and drivers were not made for operating systems beyond Windows Vista. If you need help updating or reinstalling the drivers, have a look at this article.

If you continue to experience trouble, please feel free to contact us by

Xerox Scanners Support

Aug 22, 2012 | Xerox One Touch 2400 Flatbed Scanner

1 Answer

Power lead required

You can use any 12-Volt DC power supply capable of sourcing at least 1A. This is probably the most common transformer voltage and most people have at least one lying unused around their home. If not, they are easy to find at thrift shops. Just read the label, which must indicate that the output is 12VDC, 1 Amp. Greater than 1 Amp is fine, less that 1 Amp will not do. The label should also indicate the polarity of the connectors, and this is shown with a drawing of a small circle within a larger one. On the type you want, the smaller circle indicates the center conductor of the connector, and will be associated with a "+" sign, and the outer circle a "-". The only other thing you need to check is that the connector is the right size. Here again, the one you need to fit the scanner is probably the most commonly used, and rather easy to recognize.
Here's a picture of a typical label. Note the output voltage and current rating is clearly indicated.
8fd337c1-b361-49dc-b7eb-667381e2d862.jpgGood luck!

Apr 25, 2012 | Xerox One Touch 2400 Flatbed Scanner

1 Answer

No power to unit with transformer plugged into working outlet

First check if ur transformer have power using digital tester if you have tester.Then if trnsformer have power,check the power supply adaptor if they have 12vdc outpot supply. This checking is to make ur that ur scanner is good.

Jul 01, 2011 | Canon CanoScan 4200F Flatbed Scanner

1 Answer

Astra 20000U lost the power supply where to get replacement transformer?

if you can see the voltage and amp requirements either on the machine near where it would plug in or a manual then I have picked up the transformer at radio shack and they have a set of different ends to plug in on the DC side

Oct 01, 2010 | Umax Astra 2000U Flatbed Scanner

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Lost disc and need to know how to install driver?

If you let us know your operating system installed, it'd be better for us to supply the specific link, anyway.. here's the link for your printer's drivers.
Xerox one touch 2400 flatbed scanner
Click on the operating system installed on your system and download the drivers.
Good luck.
Thanks for using FixYa

Jun 22, 2010 | Xerox One Touch 2400 Flatbed Scanner

1 Answer

I'm not sure if this is a transformer problem but my computer will just shut off on it's own then it takes forever to get it running again. We've tested the power supply and it is fine so I'm looking for...

When a computer shuts down and won't boot up straight away, then this is most likely a CPU overheating problem (ie thermal overlaod).
If this is not rectified then the CPU will eventually fail.
The fault could be a faulty CPU fan, or the heat and fan assembly is clogged with dust.
Check the CPU fan to see if it spins freely, if not it has a faulty bearing and needs to be replaced. If the fan os OK but the fan and heat-sink is clogged with dust then loosen the dust and vacuum the dust off these components.

Oct 25, 2009 | Xerox One Touch 2400 Flatbed Scanner

3 Answers

HP 4070 Doesn't Power Up

Power requirement per HP specs is 12VDC @ 575mA 6.9w. My scanner and power supply shows 12 VDC @ 1250ma.Over double the power going in that required. No wonder the fuse blows and you have to buy a new scanner because you can't identify or get a replacement fuse. I would suggest you confront HP and have them supply you with a new scanner.

Aug 07, 2008 | HP Scanjet 4070 Flatbed Scanner

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