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My laptop switched off

My laptop (acer aspire 5715z) keeps closing down with out warning, i have run the battery down fully, done a system restore etc also i have taken it into the shop form which i bought it (brighthouse) Although they are not very helpful and will not seem to do anything about the problem, any ideas of what it could be, It is still under the 12 month gaurentee.I can not be with out the laptop for long due to using it for work and studies

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  • Lee Hodgson
    Lee Hodgson May 11, 2010

    Hi there.
    Does it shut down without warning or do you get an error message at all?



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Overheating. This is really simple to fix if it is what I think it is. Take a phillips head screwdriver, unscrew the back panel with the grate on it, unscrew the fan, then clean out the metal thing. If there was a lot of dust there, that's the reason why it was overheating. If not, then I don't know what to tell you.

Posted on May 23, 2009

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I had exactly the same problem with exactly the same laptop. I called acer warranty support on 0870 853 1000 and they repaired it within 7 days. You have to provide proof of purchase (I had the store I bought it from post me an invoice and I emailed a scan of that to them). It's still fixed and I've had it back for around three weeks now.

Hope that helps.

Posted on Jul 21, 2009

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Well the shop needs you to pay, and if you pay i am sure they'll fix your overheating problem.

Posted on Mar 05, 2009

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