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HP Laser Jet 2420dn - printer I have got ''4C02 - Service Error'' message. What does it mean? Thanks for help.

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A single file, it could be that file. It could also be related to the individual software sending the print job, bad print commands or invalid. Although rare, a bad cable or connection can be to blame.
First step is to restart the printer, clear all jobs with the Stop button, restart printer again. Then try printing from another program, such as txt editor. If ok, then print a different file from original software, if ok, then print original file. 

If failure is with final print, the file is corrupted for printing, recreate file.
If failure is with original software see if there is any updates.
If failure is there directly after restart, try updating printer driver (this is not be a bad idea anyways).

If none of this works, it may well be a formatter board issue, requiring technical service.

Posted on Mar 05, 2009

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1 Answer

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1 Answer

49.4c02 service error coming in hp laser jet 2420dn printer


This is a firmware error, you can try turning the printer on and off a few times, reseating any memory and the formatter board. If these steps don't work Go to http: www.hp.com/
support/lj2410, www.hp.com/
support/lj2420, or
www.hp.com/support/lj2430.
Click Download Drivers and
Software
. Check for the
latest firmware image version
at the bottom of the page. If
this firmware image is newer
than the one installed on the
printer and the printer can
receive a firmware update,
download the newer firmware
upgrade. Not all printer
models can receive firmware
upgrades.
If still no joy replace the formatter (this is the normal coarse of action)

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1 Answer

LaserJet 2420dn Error


The error means -

A critical firmware error has
occurred.

Recommended action

1. After performing the actions
listed in the preceding item, if
the message persists when
using different software
programs and attempting
specific print jobs, disconnect
all cables that connect the
printer to the network or a
computer.
2. Turn the printer off.
3. Remove all memory DIMMs
or third-party DIMMs from the
printer. (Do not remove the
firmware DIMM in slot J1.)
4. Remove all of the
EIO devices from the printer.
5. Turn the printer on.
6. If the error message
disappears, reinstall
each DIMM and EIO device
individually, making sure to
turn the printer off and then
on again as you install each
device. To replace a DIMM,
see.
7. Replace the DIMM or
EIO device that caused the
error message.
8. Remember to reconnect all of
the cables that connect the
printer to the network or
computer.
9. If this error message persists,
replace the firmware DIMM.
10. Replace the formatter

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1 Answer

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this means you don't have enough printer memory installed - you need to add more memory to the printer - you need to have at the minimum 128 megs. - hope this helps you.

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