Question about Panasonic Viera TH-46PZ85U Plasma TV

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Viera TH-46PZ85U. gray box where picture should be

My TV was working fine today until I tried to watch cable after playing a video game. All this entails is unplugging the av cables for the console (completely separate ports than the cable connection), and change inputs on the tv. I did this, got sound and the guide and menus but in place of the picture there's a gray box.
I've tried changing inputs, plugging and unplugging connections... I have no idea what's wrong. I assume it has to be  TV setting since the cable info (guide, channel bar, menus) all show up.

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  • alyson_wrigh Mar 05, 2009

    it's normal. i guess i shouldn't really call it a box it's just like in place of the picture, in between the black bars that change with aspect.

  • alyson_wrigh Mar 05, 2009

    and i have the cable box hooked to 2 tvs, the image appears fine on the other tv.

  • alyson_wrigh Mar 05, 2009

    Thankee!! I'll try that :)

  • Jay Selway
    Jay Selway May 11, 2010

    What happens if you switch back to your game? Does the gray box still appear, or is everything normal?

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If it was a setting on the television, then the cable info would also be affected. Try a reset on your cable box, as the cable info is generated within the box from the data stream, whereas the picture is streamed from the provider.

If the reset doesn't work, it's time to call the cable company - it's not a fault with your telly.

Posted on Mar 05, 2009

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Posted on Jan 02, 2017

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