When scanning or making a copy, I end up with an all black piece of paper. At times I can see one or two letters that it attempts to print but then goes into printing all black, which covers the whole page unless of course I cancel print.
In your case, the scanner light is not lit during the scan or copy. If you print something from the pc, it would print just fine. Try to powercycle the printer, then try copying again. If it persist, scanner is defective but you may still use it to print from pc.
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not a very bright light but a line of light when i open the door
Is the lamp coming on when you go to make a copy or scan? There should be a bright flash of light when you try to do either.
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