Question about Microsoft Zune JS8-00001 Digital Media Player

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Zunes wont go to normal menu screen

When i turn it on it goes straight to a screen thats shows the logo then it goes to a screen that says contact support. when i try to plug it into the computer it will not charge nor wil it turn on.

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  • Robert Rimmer
    Robert Rimmer Mar 07, 2009

    mine just shut off and said contact support of course my warranty is no good, its funny though how zune sends updates then yours stops working . I did not drop this it was in my pocket while i was using it

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  • 38 Answers

Contact support? bing! You're screwed. Unless your warranty is still valid.
But try these 2 steps first. It may help.

Posted on Mar 08, 2009

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