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hold the back button and the up button until you see the Zune logo then release. if this doesnt work then you are going to have to reset your Zune....however this will loose all the data on the zune so your music/movies will be completely gone. you are going to need to press and hold the back and up button until the zune logo appears then hold the back,play/pause, and the center button until you see "please wait" if this doesnt work you have some serious issue.Source(s):
1. Make sure that the Hold switch is turned off.
2. Hold down the Back button and Up on the control pad until you see the Zune logo appear on the screen.
Once the device finishes starting up, your Zune should function as
normal. This procedure will not delete any of your media files.
Hi, It is one of two things. You have a dead battery or your Zune has had a software crash. Make sure your batteries are charged then try it again. If it still does it you will need to contact Microsoft for possible repair.
in order to fix this . you have to restart the device. to restart the device you press and hold back while also pressing and holding the top part of the zune pad until screen goes blank and zune logo appears this should work. if contact support comes back up try restoreing the device.
for more info on how to restore the zune go to zune.net/support and press technical issues and a list with how to fix any problems will appear