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I can't get the mp3 player to stay on even with a new battery

Mp3 player no working why?

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Try to upgrade it firmware from main suppoert page by downloading the utility

Posted on Mar 05, 2009

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Posted on Jan 02, 2017

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The connector needs refitting , screwing in or replacing.
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Try charging the battery the battery might be bad

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what do you have it plugged-into for power ? it uses the 8-pin Apple Lightning dock connector. If you are using a USB adapter for that, then be aware that a USB-port will only let you draw 500mA or 1/2 an Amp of power....more than that will cause failures and damage to the USB port and the Hub even.

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I would open it up and look for a broken wire in the battery circuit, you could have a fuse in that circuit also.

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