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Remove the ice bin , and behind it , on the rear wall ,use a screwdriver for leverage , between the dispensor " arms " , to see if the arms turn the motor fairly freely and not jammed . If it seems jammed , use a hair dryer aimed at the center of the arms to heat up the motor shaft to melt any ice possibly freezing it . No disassembly required .
If the arms turn fairly freely ( not jammed ) , then the main control board behind the refrig , is the problem .