Question about Neodigits Helios H4000 DVD Player

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Helios H4000 frozen

I was watching a movie when it started to pause and jump. I thought the dvd was dirty. I took it out and retried and now the machine displays" NO DISC " only. It even does it with a new movie, it displays "NO DISC" Can't get support from web sight, can you help? Thank you

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Try using a dvd cleaning disc in the unit

Posted on Mar 05, 2009


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Apr 22, 2009 | Neodigits Helios H4000 DVD Player

1 Answer

Playing a movie, the movie freezes intermittently throughout the entire movie.

Two things may be at work here...

If the pauses are the same each time then the player is possibly just switching data layers or chapters on the disc and needs a moment to seek, focus and re-synchronize. Different players may handle it differently. Both of mine pause like that for as long as 2 seconds.

If it's random and you see digital artifacts (squares, bars, frozen motion on parts of the image), the player is having some kind of problem reading the data and error concealment has failed so it needs to retry or think about it some more.

I have worked on a lot of technology in my time and whenever any external, human-handled media is involved I would alway start there. Is the disc PRISTENE? Though the standard for DVD is very robust it is not actually magic. Those bits are s-m-a-l-l so anything visible to the naked eye will be gargantuan at the scale this hardware operates in. Clean with a dry, soft, lint-free cloth wiping in radial motions, center to edge, because the data is written like an LP record in circular tracks. If you happen to make a small scratch it will be across tracks instead of parallel to them so the error correction circuitry (magic) can probably deal with it better. A bit of mild glass cleaner on the cloth to just moisten it works well. You should treat any digital medium as if it were your own high-priced eyeglasses.

If it's infrequent, I wouldn't worry too much about it. Do you want to risk damaging the machine for the sake of a few glitches? That is up to you. I'd stay out of it myself.

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who ever told you that well... doesnt know dvd players very much no mater what wene ever you watch a movie or anything there is no data transfer back to the cd it is a one way process unless you were burning the dvd which you would not be able to watch it at that time. as for the pausing thing take a soft cloth and clean the cd then get a can of compressed air and blow it into the slots to make sure that it is clean inside the machine. if that does not work then your problem is with the dvd. does it do it with other dvd's or just that one?

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Helios h4000

While this was posted 2 years ago, I found a company that does repairs on the Helios, in fact I have used them twice so far for repairs on my unit. The first time for the power supply problem and the second time for a jammed tray door in March of this year; it would not open.
ECP Repair and Service in Eagleville, Pa.

Nov 10, 2008 | Neodigits Helios H4000 DVD Player

1 Answer

HO2 Error???

The problem with your unit is the "Spindle Motor", this motor is the one that spins the disc so the laser can read it. I sugest you to take your player to a shop, or back for service if the unit still under manufacturer warranty.

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This weekend we were watching a movie. It started to skip. I thought it was a dirty disk, took it out, cleaned it with a dry cloth and put it back. Now nothing will play.

When I insert a disk it starts to revolve the machine says reading, two zeros appear and the it stops. My wife noted a message H02 and the manual says to call for an explanation.

We tried turning the machine off and on and we tried pulling the plug -- no luck. What is the problem?? Jeff

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I have the same problem. Go to the set up menu and go to display and select another display setting then set it back then exit menu. It should work then

Oct 29, 2007 | Neodigits Helios H4000 DVD Player

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