Question about Dell Dimension 2350 PC Desktop

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My Dell Dimension 2350 won't fully boot up. I have Windows XP. It gets past the log in screen and the icons come up, but it freezes up at that point. I am also getting an error message at the log in screen that says "ViewMgr has encountered a problem and must close"

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  • ccshasta Mar 05, 2009

    Thanks for the help. I can't seem to even get my Start menu to open to remove that program or do anything. Any ideas for getting my computer to stop freezing up once the icons appear?

  • ccshasta Mar 05, 2009

    Okay, I was successful in stating up the computer in safe mode. Thanks for that advice. I removed some programs from the start menu including View Mgr.

    However, I am still getting an application error message saying viewpoint services.exe reached a Breakpoint at x location. I am also now getting an application error thats says wmiprsve.exe cannot be read at x location. I just recently got an error message the WMI was not functioning properly and needed to close.

    Am I getting closer to or farther away from getting this thing fixed. It still won't boot up fully after I restart in normal mode.

  • Michael Thomas
    Michael Thomas May 11, 2010

    Hi there

    you can boot into safe mode just as soon as xp shows up hit the f8 key and once into sae mode you can uninstall the aim manager and any other aim programs not needed and then simply reboot the computer the reason i say safe mode is that it will try to reinstall again if you try to do this under the normal boot method

    best of luck mike



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ViewMgr is related to AIM/AOL installs. It is not needed and from what I read, most find it to be a form of Malware of sorts as it opens a listening port on a specific port. Find it in your Add Remove programs and remove it.

Also, if interested, there is an alteration of AIM available from the website below which will allow you to download and install AIM and the program will remove all of the spyware-like software. It's called Aim Ad Hack and I highly recommend it over the traditional AIM.

Posted on Mar 05, 2009

  • Matt H
    Matt H Mar 05, 2009

    Reboot the PC in Safe Mode. To do this, follow the steps below:

    1. Reboot the PC and before the Windows logo appears, tap the F8 key over and over about once a second until a menu is displayed.

    2. Select the option for Safe Mode.

    3. Log into your PC using your user account and try to remove the applications this way.
    Couple of things to note:

    • Safe Mode loads Windows with minimal programs and drivers running. It will have a large resolution and some things may not be able to be displayed with the low resolution.

    • Upon entering your account, you'll receive a prompt about loading Windows with Safe Mode and it'll prompt you with a "Yes" or "No" button, you'll want to choose "Yes" as this will keep you in Safe Mode.

    • Some programs do not allow you to remove them in Safe Mode. While you mostly encounter this problem when uninstalling large programs like Anti-Virus and similar programs, I don't believe you'll have problems removing this View Manager program.
    While you're in Safe Mode, you'll probably want to take a look at your start up programs list. You can see this list by going to:

    1. Start -> Run -> typing "msconfig" (without quotes)

    2. Click the Startup tab

    3. Look for programs that don't need to be opened at start up such as:

    • Adobe Products

    • Messenger Clients

    • RealPlayer, QuickTime, etc. type players
    One thing to note is you're going to notice a lot of things checked in the Startup tab. Expand the "Startup Item" and "Command" columns to see the full name of the program running and where that program or item is located. Things that start with "Nv" are generally related to Nvidia Graphics drivers. Same with things that mention ATI. When in doubt, leave it checked however, if you have things such as Nero installed, it doesn't need to run at start up. Rule of thumb, if its a program you can open normally, it probably doesn't need to run anything at start up to operate successfully.

    If you happen to uncheck something that turns out is needed or you notice issues with programs, you might try to see if a start up item was unchecked. You can't damage the PC by unchecking these start up items, you can just disable programs and such so it can always be undone.

    The "msconfig" screen can be opened when booting into Windows normally but would need to be restarted if anything is changed.

  • Matt H
    Matt H Mar 06, 2009

    From the research I've done, it looks like "wmiprsve.exe" is a legit Microsoft program used for some such junk. It also states, however, that a couple viruses out there replace this with a version of themselves. It causes all kinds of problems including spikes in the CPU of about 80-99% of the CPU usage for this "wmiprsve.exe" program. On top of that, it can cause random services to "fail".

    I think this might be your problem. There is a way you can scan for viruses while being booted into Safe Mode. I'll explain how:

    1. Reboot your PC into Safe Mode as I pointed out how to above. This time, however, boot it into Safe Mode with Networking. This will let you have internet access while in Safe Mode.

    2. Log in as normal and hit yes to stay in Safe Mode.

    3. Open your browser and go to

    4. On the right side you'll see "Free online spyware scanner -> Here". Click that.

    5. Follow the prompts and install the ActiveX control it asks you to install.

    6. Proceed to scan all your drives and remove the bad stuff it finds.
    Hopefully when you reboot your PC normally, it will have found and removed some harmful things from your PC allowing you to boot normally and remove the View Manager program as wanted.



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