I have a scanner problem on my HP4150 Photosmart all-in-one printer. When I try to scan with from the HP Solution Center I get three error messages. 1 windows error message "A problem caused the program to...
Since you have the latest driver and software from the HP site, you should completely Uninstall the software from your computer.
Then you may need to add an environment variable to your system. If you are using Vista, click on Start, right-click on computer and select Properties then click on Advanced system settings. If you are using XP, click on Start then right-click on My Computer.
On the System Properties dialog, select the Advanced tab and click on Environment Variables. Look for a variable named devmgr_show_nonpresent_devices. If it is not in either the user or system variables list, clock on the New... button for either list and add this variable name and give it a value of 1. Click on OK to close the dialog boxes.
Open up Device Manager. In the View menu, select the Show hidden devices option (there should be a checkmark next to it). This will reveal additional devices in the list. Open up the Printers node and make sure your printer is no longer listed here. If it is, right-click on it and select Uninstall. Disconnect your printer from the computer and reboot the computer.
Once the computer reboots, reinstall the HP drivers and software making sure you don't reconnect the printer until the installation wizard tells you to. Retest to make sure everything is working correctly.
Jul 10, 2009 |
HP PhotoSmart C4480 All-in-One Printer ...