I have a hp 6310v on a wireless network. It prints from both computers on the network, but when I try to scan I get a message that says the scanner is being used by another computer and try again later. I also try scanning from the scan from on the printer and I get an error saying no scan options. Any ideas??
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If you are encountering issues using your HP Photosmart over a network, try the following steps in the order listed:
Turn off the router, product, and computer, and then turn them back on in this order: router first, then the product, and finally the computer. Sometimes, cycling the power will recover a network
For wireless networking issues, run the Wireless Network Test from the product control panel.
Press the down arrow button until Network is highlighted, and then press OK.
Press the down arrow button until Wireless Network Test is highlighted, and then press OK.
The Wireless Network Test prints.
If a problem is detected, the printed test report will include recommendations that might help solve the problem. If you need to change the network settings on your product or have never run the Wireless Setup Wizard, do so now.
Double-click the HP Solution Center icon, click Settings, click Other Settings, select Network Toolbox, and then select the Wireless Setup Wizard link.
If the previous steps do not solve the problem and you have successfully installed the HP Photosmart Software on your computer, run the Network Diagnostic tool.
NOTE: The diagnostic test might prompt you to connect a USB cable between the product and your computer. Position the product and computer near each other and have a USB cable readily accessible.
To run the Network Diagnostic tool. In the Solution Center, click Settings, click Other Settings, and then click Network
Toolbox. On the Utilities tab, click Run Network Diagnostics.If you are unable to run the Network Diagnostic tool or it does not help solve the problem, check the following sections for additional information:
Make sure that the computer is connected to your network
Make sure that the product is connected to your network
Check to see if the firewall software is blocking communication
Make sure the product is online and ready
Make sure the HP Device Discovery software is running
These instructions generally apply to all networkprinters with built-in network cards (print servers) such as HP LaserJetprinters, IBM Infoprint laser printers etc.This example is for a network HP LaserJet printer.To install a HP printer (with built-in Jetdirect printserver) as a network printer you need to do the following - 1. Open the printer's menu and enablethe Network Card - these print servers use a static IP address therefore,configure the IP address of the network card so it matches the IP range of yournetwork. Eg. If your IP's are 192.168.0.*** then set the network card to a highnumber say 100. (This is to prevent a conflict with the router issuing the sameIP address to a computer on your network). Then set the Subnet Mask IP address to 255.255.255.0 If you have a wireless router then check the IPaddress range that the router issues to the computers on your network andconfigure the static IP address in the printer's network configurationaccordingly. 2. Install the HP printer driver onyour computer/s using the LPT printer port. 3. Connect the printer with a LAN cableto the network hub/router. 4. Click on Printers and Faxes - rightclick on the HP printer and click on Properties. 5. Click on Ports and click on AddPort. 6. In available ports - click onStandard TCP/IP Port and then Configure port. 7. Tick the IP box and type in the IPaddress of the HP's printer IP address. 8. Click OK and tick Enablebi-directional support and then OK 9. Remove the printer cable, then do a test print to see if the printerprints correctly. Install the HP printer driver on every computer on your network and configurethe printer's TCP/IP port as previously detailed.Do a test print page to check the printer. You can now print from any computer on your network.
Sometimes this problem occures when you install a later model wireless router.
Try installing the latest Wireless card driver on the XP computer and the LAN card drivers on the other computers except the MAC.
Nothing helps. Print servers are capable of connecting a multifunction printer for printing capabilities only. For scanning, you have to connect directly to the Computer or by a Multifunction printer with wireless capabilities.