Question about Gateway 7325GZ Notebook

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Gateway laptop will not let me past log in screen

I had a virus MS antivirus 2009 install intself some how, i uninstalled it and it was not in the progarm list but was still causing issues. i downloaded AVG, did not find it, Malwarebytes did not, avira did find it and deleted it. everything was fine, just sluggish, i rebooted and now i can enter password, it starts to load then logs off by itself.

how do i fix this, i have resore disk and it is also on the harddrive, but can i do this without reformatting harddrive?


Posted by on

  • scott936 Mar 04, 2009

    I can't get past the windows passcode. i use F8 and tried, Safe Mode, still will not let me in, i tried to start from earlier time, it seems like it is logging on and same thing will not let me in. there must be a way to get past this???

  • scott936 Mar 06, 2009

    Microsoft actually has a fix for this on their website, it appears that using ad-aware which i did can cause this issue by changing some code. i have not tried this fix yet but it makes sense and details the steps on doing this. does anybody have experience with this?



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You could try booting in safe mode and roll back to before you had the problems by using system restore.

Worth a try and a lot quicker than a full re-install.

May not work but it will only take minutes to find out !!!

Good luck and let me know how you get on.

Posted on Mar 04, 2009

  • My reply is Mar 04, 2009

    Ok, try these:

    Disclaimer: Following information should be
    used only if its your system and you have forgotten account password.
    Don't use this information to access a system which is not yours
    without permission.

    Many times we face this problem when we or our friends forget
    Windows XP password and can't log in Windows. So here I'm posting a few
    methods / utilities which can be used to recover Windows password:


    1st Method:

    The first thing which you check if you forget login password. When we install Windows, it automatically creates an account "Administrator" and sets its password to blank. So if you have forget your user account password then try this:

    Start system and when you see Windows Welcome screen / Login screen, press ++ keys twice and it'll show Classic Login box. Now type "Administrator" (without quotes) in Username and leave Password field blank. Now press Enter and you should be able to log in Windows.

    Now you can reset your account password from "Control Panel -> User Accounts".

    Same thing can be done using Safe Mode. In Safe Mode Windows will show this in-built Administrator account in Login screen.


    2nd Method:

    Windows XP and further versions also provide another method to recover forgotten password by using "Reset Disk".
    If you created a Password Reset Disk in past, you can use that disk to
    reset the password. To know more about it, please visit following links:

    How to create and use a password reset disk for a computer in a domain in Windows XP

    How to Log On to Windows XP If You Forget Your Password or Your Password Expires


    3rd Method:

    If the above mentioned tricks don't work, then try
    following trick which is actually a loophole in Windows XP Setup and a
    big security hole:

    A. Boot using Windows XP Setup CD and follow the instruction like Accepting EULA, etc.

    B. When it asks to repair your existing Windows installation, accept it and press "R" to run the repair.

    C. Setup will start repairing your Windows and will start copying files, etc.

    D. After a few minutes setup will restart your
    system and when it restarts don't press any key when it shows "Press
    any key to continue..." otherwise Setup will start from the beginning.
    Don't press any key and setup will resume where it left.

    E. Now it'll start doing other tasks and will show a small progressbar with a few details in left side.

    F. Look carefully at the details and when it shows "Installing devices", press +F10 keys in your keyboard.

    G. It'll open a Command Prompt window. Now type nusrmgr.cpl and press .

    H. It'll open the same "User Accounts" window which you see in Control Panel.

    I. Now you can remove or reset any account password without any problem.


    4th Method:

    There are many 3rd party utilities which claim to recover forgotten Windows password:

    Windows Geeks Lost Forgotten Password Service:

    Windows Geeks have a program that works instantly to remove any lost
    or forgotten password. With this program you can get back in very

    Windows Geeks Lost Forgotten Password Service

    Emergency Boot CD:

    EBCD is a bootable CD, intended for system recovery in the case of
    software or hardware faults. It is able to create backup copies of
    normally working system and restore system to saved state. It contains
    the best system software ever created, properly compiled and configured
    for the maximum efficient use.

    You may download image builder utility which creates image of
    bootable CD-ROM (.ISO file), plus basic set of system tools. When the
    image is ready, write it to CD-R or CD-RW, and then everytime you'll
    need convenient and powerful system tools they'll be just at hand.

    It is easy to customize the disk for your needs. You can include to
    CD any program you like, or remake the structure of CD completely. All
    you need is to change a few lines in configuration XML files.

    Download Link

    Offline NT Password & Registry Editor:

    This is a utility to reset the password of any user that has a valid (local) account
    on your NT system. You do not need to know the old password to set a
    new one. It works offline, that is, you have to shutdown your computer
    and boot off a floppydisk or CD. It'll detect and offer to unlock
    locked or disabled out user accounts. It is also an almost fully
    functional registry editor.

    Download Link

    Windows XP Login Recovery:

    Login Recovery is a service to reveal user names and recover
    passwords for Windows NT, 2000, XP, 2003 and Vista. As long as you have
    physical access to the computer, your passwords can be recovered.

    Download Link

    Ultimate Boot CD (UBCD): [Thanks to Rakesh for recommending]

    Ultimate Boot CD runs independently of any operating system. It will
    boot from any Intel-compatible machine, regardless of whether
    DOS/Windows/Linux/BeOS is installed on the machine. However, you do
    need an operating system and a ISO-capable CD writer software to create
    the Ultimate Boot CD from the downloaded ISO image file.

    Download Link


    5th Method:

    If all fails, then simply reinstall Windows and create new accounts.
    To recover lost data, you can use Data recovery tools available on net
    but the chances will be very low to get data back.

    That's all I can suggest. Thanks for using FixYa and please rate my reply thanks.



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I have windows 7 when i put in my passwordit says the user profile service service failed the logon user profile cannot be located

Posted on Sep 01, 2010

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  • 52 Answers

You can not use the restore disk without reformating the disk. You will have to use them. Try booting into safe mode and downloading windows live onecare. Run the install, restart the computer for the changes to take effect, go back into safe mode and do a complete scan on the computer. It should help. Good luck.

Posted on Mar 04, 2009

  • thewizman23
    thewizman23 Mar 04, 2009

    Honestly there is only 1 way to get passed all this. It's a sad story though because i have had to do this with mine more than once. Your going to have to reinstall. The virus you have, is a virus that auto logs off every time you log in. It's in your start up list and it is a exe extension. There is no other way to log in. If you can't even get into safe mode your computer is toast. I'm sorry for the bad news, but you will get the same answer from a computer store. When you do get your computer runnung again, install Windows Live Onecare. It will stop you from ever having this problem again. Good luck.


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