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I had 3 Verizon LG VX 5500 and 1 told me the same thing. I just ask a friend for an old phone and then I activate it on the verizon website and no problem... it can't be fixed once is asking you for a GENUINE BATTERY, you need to get another phone. Also you can get the same phone in ebay (used) and activated it yourself.
1. Please make sure your USB cable is working fine. better to connect your phone using another USB cable.
2. Change the phone's battery, or make sure its more than 80% charged and in good condition.
3. Try to connect with different USB Port on your PC.
Hope your problem will be solved.
If the cell phone battery is more than 3 - 4 years old then the battery could be worn out.Rechargeable batteries have a finite number of charge and discharge cycles andwill lose their charge capacity over time, i.e. won't charge to 100% andgradually the charge reduces until the battery won't charge up at all. OR Thebattery shows a 100% charge but when the adapter is disconnected the batterydrops off to zero capacity in a very short time. If the battery drops to anunacceptable charge level then the battery needs to be replaced.
try all the defaults the last four digits of the phone number last programmed to the phone then standards defaults for all phones are 9999,1234,4321,0000,1111 if none are successful you will have to hook the phone to a charging station which is at the verizon wireless store I do believe they still have the software if they dont they will need to replace the phone either by upgrade to a verizon phone (two year contract) or activating an old phone you own or bought online elsewhere or got from a friend etc. or insuarnce claim which is fifty bucks and they give you the same model i have to say of all the razors thats the good one so if you do go with insuarnace i wouldnt accept anything else they might throw at you as comparible its not