Question about Computers & Internet
lets do this step by step.
(1) Go to the control panel and use the ADD/REMOVE program and delete everything relating to your printer? scanner.
(2) Go to the printer icon in the control panel and make sure the printer / scanner is gone..No more printer.
(3) Go the C;/program files and delete all folders pertaining to the printer/Scanner.
(5) Re-install the software. Remember if, when you did the first install, did you have to install the software **PRIOR** to connecting the printer? if so, please do it the way you did it initially!
That should solve it.
A last resort is to do a System restore to a date that it worked. Do you Defragment on a regular basis?
Posted on Mar 05, 2009
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Posted on Jan 02, 2017
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