Question about Planar PDP-42BK 42 in. Plasma HDTV

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Viore pdp42v18ha problem - no audio

Purchased about 2 months ago. Do not use the set very often. Used to work but now when I turn on the set, I get audio but no video. I can't even get the TV menu to display which I believe is source agnostic. The only source that I have plugged in is a standard RCA connection (yellow video, white and red audio). I unplugged the set for 24 hours but not change in status. I also tried other sources (HDMI, HD component cables) with the same results.

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  • martin_for_s Mar 05, 2009

    I was expecting more of a technical suggestion...

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  • Master
  • 463 Answers

Take it back to the dealer from which you purchased, receipt in hand and raise a stink.

Posted on Mar 04, 2009

  • Rob
    Rob Mar 05, 2009

    If the set is under warranty, I'm not sure what sort of technical suggestion one could give that did not involve "getting under the hood" of the unit, which would most probably void the warranty. Thus, the "take it back" suggestion. If the unit is used, or if you just have money to throw away by hacking at it yourself, then I'm sure there is someone on here that will be willing to tell you whatever it is you need to know.



    It looks like you have taken the basic steps (tried all the inputs, disconnected from the mains for an extended period) and this didn't work.

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SCREEN BLANK....


I have over 10 years experience in electronic tech support. Currently I work for Viore customer service. Our customer service phone number is 216-454-0868.

I know this isn't what you want to hear, but the problem you've described can't be fixed with troubleshooting. Your TV will have to be repaired. There is a part that has developed a defect and needs to be replaced. The repair will cost a minimum $250 to $300 with parts and labor. If you're interested in going forward with repair, take the TV to a repair shop in your area to have the problem diagnosed. The tech will give you a copy of the work order showing the part(s) needed to complete the repair. Then you'll call the above number and ask to speak with Raphael at ext. 3115. The work order will be forwarded to the corporate office and they will contact you with the price of the replacement parts. You will be charged for the parts directly to avoid any markup by the repair shop. The part will be shipped directly to whatever repair shop you choose.

I hope I've provided you useful assistance and that this information allows you to make an informed decision as to how to proceed from here. I hope I've earned a positive rating from you today.

Please let me know if I can be of further assistance.

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Posting back about my problem


@ findmeifucan
PDP42V18HA is plasma tv and it has nothing to do with convergence nor it has convergence stage / option.

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