Paypal I filed a resolution with paypal on 3/22/13 with no response from seller. what do I do now?

Steps to take if you don't receive an item or it's significantly not as described

If you've paid for an item but not received it, or the item doesn't match the seller's description, you can follow these steps.
Be aware of the timing for opening and closing cases. (If you paid by credit card, be aware of your card company's policies too.)

• You can open a case in the Resolution Centre 10-45 days after the sale (for payment outside of PayPal)
• The seller has up to 10 days to respond to your case.
• If you haven't closed it within 90 days after the end of the transaction, your case closes automatically.

1. Talk to the seller

Most problems can be solved by direct communication between buyers and sellers. Communicate with your trading partner to try to resolve the problem. If you attempt to contact the seller by email but don't receive a response, you can request the seller's contact information and call them. If you can't resolve the problem, use the steps described here.

2. Open a case to work it out in our Resolution Centre

If you can't work things out directly with the seller, you can open a case in eBay's Resolution Centre. The Resolution Centre creates a dialogue between you and the seller and tracks your case for you.



Important: If you paid with PayPal, you'll be taken to the PayPal Resolution Centre to open your case. This is the first step in filing a dispute for protection under PayPal's Buyer Protection. You can open a case in the PayPal Resolution Centre up to 45 days after your PayPal transaction date.

The resolution process for PayPal disputes is different from the process for non-PayPal cases, which is described in the rest of this article. For full details, see the PayPal Buyer Protection Policy.



To open a case (10 to 45 days from when you bought your item):

1. Go to the Resolution Centre.
2. Select your problem and click Continue. You may need to sign in to your account.
3. Enter your item number, or click Find Item to choose from your list of recent purchases.
4. Click Continue.
5. Under Tell us how you paid for this item, select the payment method you used.
   • If you select PayPal, you'll be redirected to the PayPal Resolution Centre. (You'll still be able to view your PayPal case from the eBay Resolution Centre.)
   • If you select another method, describe the method and clickContinue.
6. Review your case details and then click Open Case.

More Info Click on The Link Bellow
What to do when you don receive your item or it not as described

Hi,

If you have not received the goods you purchased you can do the following,
-Contact the seller.
-If the seller does not respond you can open a Escalation Case in PayPal. When you open the case, you can try to work the problem out with the seller. If the seller is not responsive or not helpful you can ask for the case to be escalated to PayPal and they will make a resolution.

To open a case, login to paypal and under the "Overview" tab click the "Resolution Center" option. Follow the directions.

Let me know if you have any questions.

Regards,
G33k

Hello,

If you purchased an item but have not received it nor relieved any responses from the Seller, you can open up a case with PayPal to resolve the issue. In order to open up a case with PayPal, you will want to log in to PayPal, to to the My Account tab and click on the Resolution Center option near the top right.

The screen is self explanatory and will ask for certain information. After you open the case PayPal will contact you and work with you to resolve the issue!

Regards,
G33k

Hello,

The following step outline will go over the normal PayPal process which begins with attempting contact at a seller and then filing a dispute.

To request a refund, send the seller an email. Ask the seller to click Issue a refund beside your payment details. You can request a refund up to 60 days after you pay for your item.

Here's how to find the seller's contact information:

1. Log in to your PayPal account.
2. Click History.
3. Click Details next to the transaction you want a refund for.
4. Use the contact information to send the seller an email.

If the seller won't refund your money, you have 45 days from the date you paid for your item to file a dispute.

Filing a dispute
Here's how to file a dispute:

1. Log in to your PayPal account.
2. Click Resolution Center.
3. Click Dispute a Transaction.
4. Select Item dispute, then click Continue.
5. Click Find transaction ID, then click the transaction ID you want to dispute.
6. Click Continue, then follow the instructions.

If you purchased your item on eBay, go to eBay's Resolution Center to open your dispute. Go to eBay and click Resolution Center at the bottom of any page

If your dispute is not resolved or escalated to a claim within 20 days it will be closed


Escalating your dispute to a claim

If you can't resolve your dispute with your seller, we can help. Just escalate your dispute to a claim and ask us to look into the transaction. We'll review your case and decide whether you're eligible for a refund. We can usually decide if you're eligible for a refund within 30 days.

Here's how to escalate a dispute to a claim:

1. Log in to your PayPal account.
2. Click Resolution Center.
3. Click View next to the dispute you want to escalate.
4. Click Escalate this dispute to a PayPal claim, then follow the instructions.
5. Click Escalate to a claim.

To check the status of your claim, log in to your account and go to the Resolution Center.

To learn more about our dispute process, look for the How to Dispute a Transaction tutorial in the Resolution Center.

Regards,
G33k

Hello,

First try to contact the seller to resolve the issue, if no response you can file a dispute. The steps below outline this process.

How do I get my money back? If you would like a refund, start by getting in touch with your seller. Most sellers welcome the chance to work out any problems.

To request a refund, send the seller an email. Ask the seller to click Issue a refund beside your payment details. You can request a refund up to 60 days after you pay for your item.

Here's how to find the seller's contact information:

1. Log in to your PayPal account.
2. Click History.
3. Click Details next to the transaction you want a refund for.
4. Use the contact information to send the seller an email.

If the seller won't refund your money, you have 45 days from the date you paid for your item to file a dispute.

Filing a dispute

Here's how to file a dispute:

1. Log in to your PayPal account.
2. Click Resolution Center.
3. Click Dispute a Transaction.
4. Select Item dispute, then click Continue.
5. Click Find transaction ID, then click the transaction ID you want to dispute.
6. Click Continue, then follow the instructions.

If you purchased your item on eBay, go to eBay's Resolution Center to open your dispute. Go to eBay and click Resolution Center at the bottom of any page

If your dispute is not resolved or escalated to a claim within 20 days it will be closed.


Escalating your dispute to a claim

If you can't resolve your dispute with your seller, we can help. Just escalate your dispute to a claim and ask us to look into the transaction. We'll review your case and decide whether you're eligible for a refund. We can usually decide if you're eligible for a refund within 30 days.

Here's how to escalate a dispute to a claim:

1. Log in to your PayPal account.
2. Click Resolution Center.
3. Click View next to the dispute you want to escalate.
4. Click Escalate this dispute to a PayPal claim, then follow the instructions.
5. Click Escalate to a claim.

To check the status of your claim, log in to your account and go to the Resolution Center.

To learn more about our dispute process, look for the How to Dispute a Transaction tutorial in the Resolution Center.

Contact the seller. If the seller does not deliver, file a dispute with Paypal.
Instructions: https://www.paypal.com/cgi-bin/webscr?cmd=xpt/cps/general/PPDisputeResolution-outside
Which has a link to the Resolution Center at the bottom.

If 10 days has passed you can log into PayPal and file a dispute resolution if it was for a product purchased on eBay. If it was an off auction transaction your options are limited. Prior to filing a dispute resolution contact your seller and give a 24-48 hours to respond if you receive no response to your inquiry file your dispute.

How do I get my money back?
2 solutions

I sent money to the wrong email address, but the payment is completed. What do I do? Question : Answer : PayPal cannot reverse payments that have been claimed. We recommend that you contact your recipient directly and make arrangements to have the money refunded to you via PayPal or another method of your choosing.
If you don't receive a refund, you can file a dispute within 45 days of the payment date. Here's how to file a dispute:

1. Log in to your PayPal account.
2. Click Resolution Center near the top of the page.
3. Click Dispute a Transaction.
4. Click Item dispute and click Continue.
5. Click Find transaction ID, then click the transaction ID you want to dispute.
6. Click Continue and follow the instructions

or if yous ent to recipient, but to wrong email address
If you would like a refund, start by getting in touch with your seller. Most sellers welcome the chance to work out any problems.

Here's what we recommend:

1. Contact your seller to discuss your problem.
2. If you're still not satisfied, you can open a dispute in the Resolution Center.
3. If you would like PayPal to decide whether you should receive a refund, escalate the dispute to a claim.

Contacting your seller

To find the seller's contact information:

1. Log in to your PayPal account.
2. Click My Account at the top of the page.
3. Click History and locate the transaction in your list of recent transactions.
4. Click Details next to the transaction.

On the Transaction Details page, you'll see the seller's name, email, and, if available, the seller's customer service phone number.


Opening a dispute

If you weren't able to work out your problem with your seller, you can open a dispute.

If you purchased your item on eBay, you'll go to eBay's Resolution Center to open your dispute. If you made your purchase somewhere else, go to PayPal's Resolution Center.

How to find eBay's Resolution Center:

1. Go to the eBay homepage and log in to your eBay account.
2. Click eBay Security & Resolution Center at the top of the page.

How to find PayPal's Resolution Center:

1. Log in to your PayPal account.
2. Click Resolution Center at the top of the page.
3. Click Dispute a Transaction and follow the directions.

You can open a dispute within 45 days of making your payment. If your dispute is not resolved or escalated to a claim within 20 days it will be closed please rate my service

Tony,
You can log in to your paypal account and at the top click on security then on the left file a transaction dispute. Explain what happened and they will try and contact the seller and see what the holdup is.

Contact Paypal. They have a claims resolution department. The bonus is that they are OWNED by ebay. You shouldn't have any problems receiving your refund.