Have lexmark 5070 printer getting error msg saying ccomputer not communicating with printer tried unplugging everything usb, printer
It seems there is a possibility of a problem with the printer itself, or perhaps the cartridges. You should first self-test the printer. Since we are unsure where the problem exists, we must do eliminative troubleshooting to rule out parts of the printing system. The self-test allows us to rule out software and the cable by testing the hardware by itself. Please note that this is not a "fix," but rather a diagnostic test to determine if your hardware is at fault.
Please disconnect and then reconnect the power supply on the printer and make sure it makes a setup noise when the cable is reattached. Will the printer perform a form feed with paper loaded when the purple/silver button is pressed?
Next, I'd like you to attempt this printer self-test by following the steps given below:
1. Press the "Settings" button on the printer.
2. Press the checkmark button when you see "Maintenance" on the display.
3. Press the right or left arrow key until you see "Print Test Page," then press the checkmark button.
The self-test should at least print out a set of either black or color bars, if not both (if you have a printer with both color and black installed simultaneously). Should this test fail, try it again without cartridges installed. If the self-test still fails to take paper in and make sounds like the carrier is moving across the paper, this is a hardware issue, and the printer will require service. If the self-test completes without any cartridges installed, run the self-test again with only the color cartridge installed. (If you have both black and color cartridges, after this test, run the test again with just the black cartridge installed.) If you find that either cartridge causes the self-test to fail, please let us know.
If the self-test prints, but has lines or smudges or other print quality issues, let us know. This includes any print quality issues, we need to know if the problems you have with your black or color are based in the printer, or communications with your computer, or the computer's software.
If the self-test prints your test bar(s) clearly, the printer hardware is not at fault. The issue may be a communication problem, or perhaps a software conflict.
However, please let us know the windows operating system installed on the computer.(Windows XP / 2K / NT, Windows Vista, Mac)
Apr 19, 2009 |
Lexmark X4270 All-In-One InkJet Printer