I'm going to assume that you mean the Digitizer 2000 software.
Unfortunately, your best bet will be to either wait and see if another copy (complete with dongle) shows up on eBay or upgrade to the Digitizer 10000 version (while Customizer 10000 is NOT compatible with the MC9000, Digitizer 10000 IS), either via your local dealer or snagging it on eBay.
Right now, there's two auctions on eBay for the Dig 10000. It seems to run roughly around $300-400.
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You should contact the software vendor. They should be happy to replace your non-working dongle for a new one, even for a very old software version. They may have to charge you for the replacement dongle, but it should be much less than the cost of new software.
If they balk, know that there are now many different software options out there for much less than the typical dongle-enabled packages. Don't pay $1200 for an 'upgrade' if you can get a different package for $99. Search Google for 'embroidery software' and you'll see a lot of choices.
I believe that the information that you have been given is correct. The VIP dongle is no longer available. As for the second part of the question, do you have a damaged dongle or has it been lost completely? If it has been lost, there is no way to replace it without buying a new software package.
So far, it doesn't seem that Janome's put out an update to Digitizer 2000 for Vista (though they have for Customizer 2000), but they have for Digitizer 10000.
However, XP should be fine with Digitizer. You may have to go into your "Properties" menu for Digitizer and set the compatibility back to say, "Windows 95" though.
To do this, right-click on the software icon for Digitizer on your desktop. On the contextual menu will appear several choices - select "Properties" and then click on the "Compatibility" tab on the Properties dialog box. This is where you change how your computer (essentially) recognizes the application.
You may need to experiment with the options. Try "Windows 95" first ... and if that doesn't work, select and try another.
This must be wrong. As long as you have the dongle, and its an original one. Janome should swap it for a new one. You might have to pay for the exchange but it should be aloot cheeper than buying a new.
If not, send me an email on tonje (at) tonje . no and I will give you a good price for a new Digitizer Pro v.2.0