Question about Fujitsu ScanSnap S500 Pass-Through Scanner

1 Answer

I just bought the unit used off ebay - wont scan

I just bought the unit used off ebay from a reputable seller. When I attempt to scan I get an error message

Error in optical system

failed to calibrate the scanner.
The optical system on the scanner is in error.
Contact he store where you purchased the scanner or an authorized service provider.

Any ideas on what the problem could be? Is it likely the hardware and I'll be orced to send it out for repair? Where do I find a service provider?

Posted by on

1 Answer

  • Level 1:

    An expert who has achieved level 1.

    Corporal:

    An expert that hasĀ over 10 points.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 6 Answers

I would contact the seller for that information. Also check the ebay listing to see if the seller offers a DOA( Dead on Arrival) return. It would probably cost you more to repair it than to just buy a new one. The seller should be responsible for providing that information to you or to accept the return on the item.

Posted on Mar 04, 2009

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

I need a power cord for the HP 5590 scanner


Hello alex951,

Welcome, and thank you for using FixYa!

I found a great listing for this power supply you require, on eBay!
Of course it is always wise to use "Top Rated" sellers there.

Here you go!

Power Supply

http://www.ebay.com/itm/24V-AC-Adapter-Power-Supply-HP-ScanJet-5530-5590-5590P-/300566844523?pt=LH_DefaultDomain_0&hash=item45fb2e146b

Happy scanning!

Sep 06, 2011 | HP Scanjet 5590 Flatbed Scanner

1 Answer

HP scanjet 3970will not operated with vista o/s,


Decided I would be spending more time and effort than this scanner was worth. I went and purchased an Epsom. My plan is to rid my house of everything HP. They are not the company they were for so many years, must be the cost accountants are running the show.

Oct 31, 2009 | HP ScanJet 3970 Flatbed Scanner

1 Answer

Dark area on scanner output


you need a new CIS array, or the lamp is going bad. With all due respect buying office equipment on ebay is like shooting craps.

http://www.websitetoolbox.com/mb/copierquestions

Nov 13, 2008 | Ricoh Aficio IS420 Flatbed Scanner

1 Answer

Epson V200 solution.


Do you hace a friend with a computer thsat you can install the scanner on to check where the fault lays.[computer/scanner]

Meanwhile do get on to Epson[ As the seller is out of business mare be lever to get some direct help here.

Jun 11, 2008 | Scanners

3 Answers

Benq flatbed scanner error ffff;0024 will not operate or scan


Hi,
This appears to be a software or communication between scanner and computer.
go for the usual re-installation of the software program being used, i.e paperport or similar.
try removing and reinstalling the scanner itself.
unplug the unit for between 30-60 minutes, to eliminate power pack overheating issues.
unplug the comms cable ( USB or other ) and re-connect.
Mike @ Compurepair.

Feb 19, 2008 | Scanners

5 Answers

Scanner not working


hrm, i found out how to solve the issue. remove the film and do a calibration for the frame, now the scanner starts to calibrate, after a 30sec the program told me to put the film in and scan.
tadaaaaa..

Jan 13, 2008 | Canon CanoScan LiDE 500F Flatbed Scanner

1 Answer

Solid background tint


I bought a power supply from ebay paid $22 with shipping thought it was better than getting a new scanner.
Screen is all Green and resolution is 72 no matter what the settings.
I guess it is time for a new scanner.

Dec 25, 2007 | HP Scanjet 5470c Flatbed Scanner

1 Answer

Scanner parts came loose


Please provide the model number and name so we can help.

Jul 12, 2007 | Visioneer 9650 Flatbed Scanner

1 Answer

Stuff came loose inside


Check the makers Web site or Goggle for diagrams But by and large this stuff dont get mended-so dont spend too much sweat on it.

Jul 12, 2007 | Visioneer 9650 Flatbed Scanner

Not finding what you are looking for?
Fujitsu ScanSnap  S500 Pass-Through Scanner Logo

779 people viewed this question

Ask a Question

Usually answered in minutes!

Top Fujitsu Scanners Experts

Mohan Sriraman
Mohan Sriraman

Level 2 Expert

490 Answers

Cindy Wells

Level 3 Expert

4753 Answers

Tony

Level 3 Expert

2598 Answers

Are you a Fujitsu Scanner Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...