Question about Genius VideoCAM Messenger Webcam

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Blue error message after using it first time

Used the webcam only for its mic during first call after installing VideoCAM Messenger Webcam. This is dated 2004, for XP, (not Vista) so I think it's an old version, even though we just bought it. When we finished our call, I unplugged the mic and the webcam, and got the blue error message screen - "serious problem connected with driver or hardware" etc.

Is this an old version and that is the problem? I will check the website for updates, etc. I have uninstalled the software, checked for viruses, updated Windows, etc. Should I try again to use the webcam?

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After you have installed you webcam sucessfully, DO NOT unplug the USB port as it will cause the drivers to be corrupt and render the camera unusable till reinstalled.

Follow the instructions below and it will work.

Disconnect the Camera from the USB port and reinstall the CD or Downloaded software program.

When the program asks you to connect the camera to the USB port, do so and it should work.

Then to use it on the Web, do this.
Web Camera’s have to be setup on the program they are to be used with. Just installing the camera on your computer does not set it up to broadcast on messengers or Skype.

Each program has Options that have to be setup in order for the Audio and Video to function properly.


A. Skype Setup:

After downloading and installing Skype (http://www.skype.com/intl/en-gb/download/skype/windows/beta/downloading/) set it up as follows:

1. Go to Tools, then Options, and click on Audio Settings and set the Microphone and Speakers to the computer Audio Card.
2. Then click on the Video Settings.
3. The camera if Installed Properly will come up and show a video picture.
4. Then, on the bottom of the page click on Save.

The camera and audio should function properly. Your friends and Family will now be able to see and her to you.

B. Yahoo Setup:

After downloading and installing Yahoo Messenger (http://www.soft32.com/download_30.html ) set it up as follows:

1. Go to Messenger at the top left and click on it.
2. Next go down to Preferences and click on it.
3. Next Calling and Devices on the right and set the Microphone and Speakers to the computer Audio Card.
4. Next go to the Test Audio section and (in blue writing) click on “Open the call setup assistant” and follow the instructions on the left window.

C. Windows Live Messenger:

1. After you start Windows Live Messenger, expand the view by clicking on the square on top left next to the red X.
2. Then on the Windows Live messenger window on the right side, click on “ “Show Menus.” And then click on “Show the Menu Bar”.
3. Next go to the Menu Bar on right side, click on “ “Action.”
4. Go to “TOOLS” and click “Audio and Video Setting” and follow the instructions.
NOTE: Your audio and video should work. Enjoy.

When done both the Audio and Video will function properly so you can chat and see family or friends you are connected to.

D. AIM (AOL) Messenger

1. On the VIM sign-in window click on Edit.
2. Then click on Settings Enhanced IM.
3. Next click on Enhanced IM.
4. Then click on Audio Video.
5. The Audio and Video portion has drop downs so you can select the proper audio card and video camera installed in you computer.
The Audi Video drop downs are
Microphone
Speaker
Camera

Adjust Your Audio and Video Settings:
In order to adjust your audio and video settings, please follow the steps given below:
1. Click the Audio and Video Settings button directly below the My Buddy or My Camera window. If you are currently participating in an AOL Live Video IM session, a message will display: You must disconnect the current AOL Live Video IM conversation before running setup. Would you like to disconnect now? Click the Yes button.
2. The Audio and Video Tuning Wizard will appear to help you verify that your camera, speakers and microphone are working properly. Follow the on-screen prompts.
Notes:
· The first time you use AOL Live Video IM, a message will display: Would you like to first check your audio and video settings? Click the Yes button. The Audio and Video Tuning Wizard will appear to help you verify that your camera, speakers and microphone are working properly. Follow the on-screen prompts.
· images in AOL Live Video IM may appear reversed, or as a mirror image (text may appear backwards) when you look at your own camera feed or at the picture-in-picture (PIP) display.
After making the settings your ready for a chat and video talk with your Family and Friends. Hope this helps. Bud

Posted on Aug 21, 2009

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Posted on Jan 02, 2017

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Now the drivers should install your device.

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Set up Audio example

Laptop x webcam/mic x Vista x Skype
If you have an earlier OS, you may have to access your hardware from the Control Panel.

TEST SPEAKERS
Right click on speaker icon in System Tray
Select "Playback Devices"
The speaker icon ( checked as working) and volume level graph should be visible
Right click on the volume graph and click "Test"
Left hand speakers followed by right hand should be heard

SET DEFAULT & TEST MIC
Click "Recording" tab.
To set required mic as default - click on mic font to highlight and click "Properties"
In lower dropbox display "Use this device enable" click OK
Click "Levels" tab and ramp up sliders ( adjust to suit later)
Return to "Recording". Test mic by speaking and make sure volume graph displays
Restart computer
CONFIGURE TO SKYPE
Test your webcam here to make sure it broadcasts ok - Hit 'Allow' in the top window and check your cam in the left hand panel.

http://www.testmycam.com/


Start Skype.
On the Tools menu, click 'Options'.
In the navigation pane of the Skype 'Options' window, click 'Audio Settings'
Set your speakers as default.
Select your webcam as the default microphone.
Click 'Save'
In the navigation pane of the Skype Options window, click Video Settings.
Select your webcam as the default.
Click Save
Test your webcam by making a Skype test call.
For more information about how to configure Skype Messenger, please visit the following Skype Web site:
http://support.skype.com (http://support.skype.com)

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Mic setup - Vista

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Right click on speaker icon in System Tray Select "Playback Devices" The speaker icon ( checked as working) and volume level graph should be visible Right click on the volume graph and click "Test" Left hand speakers followed by right hand should be heard

SET MIC DEFAULT & TEST

Click "Recording" tab. Set required mic as default - click on mic font to highlight and click "Properties" In lower dropbox display "Use this device enable" click OK Click "Levels" tab and set slider to 80% ( adjust to suit later) Return to "Recording". Test mic by speaking and make sure volume graph displays
Re-start Computer.

CONFIGURE TO MSN

Re-boot the webcam by unplugging and plugging it back in again - Its always good practice to do this before you open MSN. If you have been using your webcam in another program, it can remain hooked up to the old program and you will get an error message " Unable to find webcam or being used elsewhere"

Webcam Connected
Open MSN
Click ( > ) Open Menu >Tools > Audio & Video set-up > Set mic as default and run through audio set-up > Next > set webcam as default and adjust Webcam Settings > Finish

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Hey, webcam problems


Normal 0 Also send this to your family and friends so they have their computer setup properly.
Web Camera’s have to be setup on the program they are to be used with. Just installing the camera on your computer does not set it up to broadcast on messengers or Skype.
Each program has Options that have to be setup in order for the Audio and Video to function properly.
To install Windows Live Messenger, double click on this site to download then install. (http://www.soft32.com/download_30.html )

Windows Live Messenger:
v
  1. After you start Windows Live Messenger, expand the view by clicking on the square on top left next to the red X.
  2. Then on the Windows Live messenger window on the right side, click on “ “Show Menus.” And then click on “Show the Menu Bar”.
  3. Next go to the Menu Bar on right side, click on “ “Action.”
  4. Go to “TOOLS” and click “Audio and Video Setting” and follow the instructions.
NOTE: Your audio and video should work. Enjoy.

When done both the Audio and Video will function properly so you can chat and see family or friends you are connected to.
Hope this helps. Bud

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VERY IMPORTANT!!!!!!!: DO NOT restart your computer at any point until the very end of these steps.

1. Plug in the webcam.

2. Windows will install their weird Sonix driver from 1994 automatically.

3. The most crucial part: Click "Devices" in the Windows Control Panel. Click on the USB Camera (whatever the webcam is called)... then you need to go to the "Properties" until you can UNINSTALL the driver that Windows automatically installed. I think you have to click Properties twice to be able to get to a place where it lets you uninstall the driver.

4. DO NOT restart.

5. Download this: http://download.geniusnet.com/webcam/VCMessenger_V.zip (Incase the link is broken, this is directly from the GeniusNet website and it's called "VideoCAM Messenger Driver for Win 7 / vista 32 bit")

6. Install this completely, but DO NOT restart. (Also, make sure you click "Install this anyway" when it asks you about being an unsigned driver.)

7. After you do that and you DO NOT restart, it will automatically come up with a screen that shows Windows installing the driver, but this time it's installing the actual driver from the software you downloaded in step 4.

You may now restart your computer if you want.

If you do these steps correctly, I guarantee you will have your VideoCam Messenger webcam working.

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