Question about HP Officejet Pro L7780 All-In-One InkJet Printer

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Scan to computer, message telling me to Refer tp device manujal

The scan to computer function has never worked.

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Scanning to computer does not work if the Solution Center is not installed properly. Make sure the printer status is ready before scanning from Solution Center.

If you cannot open solution center, try adding a device using the CD. If not resolved, you may have to uninstall and then reinstall the entire Software.

Goodluck!

Posted on Mar 05, 2009

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When trying to scan to my HP J4580 Officejet J4580 All-in-One printer it says "No scan options, refer to device documentation". What does this mean?


It means you need the HP scanning software running on your computer. The computer tells the scanner how to scan, what to scan and where to save the image after scanning. The scanner has no options until received from your computer.

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Having a problem with the scan function on my HPC7280


Not too sure on this model, but if there was no options, perhaps the machine has not been set up correctly to scan to a folder or application.
This FAQ/Guide from HP shows you what you need to do to correct set up your printer to make scans.

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>open solution center icon on your desktop
>go to settings and check scan options

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In order to scan it must be connected to your computer with a scanning program running. You can still make copies with the copy function, but it won't scan unless the HP scan software is running.

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Scanner does not work


You first have to have the HP scanning program running on your computer. When you press scan, it's looking at your computer to see where it will send the image. If you just want to copy you have to use the copy function.

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Problem with a canon 5000f scanner. Scan light does not move and I get an error message 2,150,0 which tells me to turn off the scanner and refer to the manual. The manual is not helpful


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3 Answers

Can not scan to computer


hi,

below are the steps that i want you to follow. The "NO SCAN OPTIONS" refer to the absence of options when you try to scan using the printer button your printer. However, if you are going to scan from the SOlution center installed in your computer, it will scan without any problem.

Step two: Populate the destination list The destination list must be populated in order for the Scan To function to work. Follow these steps to populate the destination list.
  1. Open the HP Solution Center. Use one of the following methods to open the HP Solution Center.
    • On the Windows desktop, double-click the HP Solution Center icon.
    • On the taskbar, click Start , Programs , or All Programs , click HP , and then click HP Solution Center .
    If more than one HP device is installed, click the tab for the All-in-One product. The HP Solution Center shows only the functions, settings, and support options that are appropriate for the selected HP product.
  2. Click Settings .
  3. Click Scan Settings and Preferences .
  4. Click Scan to... Setup .
  5. Click the Destination List tab.
    NOTE: Depending on the computer performance, it can take several minutes for the Front Panel Destination List to populate after the printer or computer is turned on.
  6. If the Front Panel Destination List is empty, continue with this procedure. If the Front Panel Destination List contains valid scan destinations, proceed to step three to uninstall and reinstall the software.
  7. Click each program to include on the Scan To list.
  8. Click the Add arrow.
  9. Click OK .
  10. Scan a document using the Scan To button on the front panel.
  11. If the scan fails, try to scan using the HP Solution Center Scan button. If the scan still fails, please let me know.

Thank you so much.


adonscott

Jun 02, 2008 | HP Officejet Pro L7780 All-In-One InkJet...

2 Answers

Scanning


My Photosmart 2575 v has worked fine as well for over a year and now it won't scan. I get the same message: "Refer to device documentation to troubleshoot". I ran all updates and they said I have them all and everything is working perfectly. It's not though. I still can't scan. I tried their work-around by opening paint and then acquring image from the scanner but that does not work either.

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6 Answers

Scan to computer


When you installed your printer, it came with software for your computer. It should have placed HP icons on your desktop. Click the one that says HP Solution Center and then select Scan Document. Follow the steps from there.

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