Samsung SHR-1041K. Cannot connect to DVR system "Unknown Error"
Samsung 1041k DVR - Camera Web Server Solutions. ' UNKNOWN ERROR' OR 'CANNOT CONNECT TO SERVER'
Holy Smokes! Can't anyone write a simple solution? The manual totally sucks. It tells you everything except the details that will complete the puzzle. The answers here, so far, are written by gearheads who can't write an easy sentence.
1. The user name is case-sensitive. So if you program the DVR with a user name it will only take capital letters by default ... so when entering the user name (USER ID) in the web setup ... It MUST BE CAPITAL LETTERS otherwise you will get an 'unknown error'. There is no mention of this important little fact anywhere....
2. Use Internet Explorer ONLY (becase of old Active X controls), not FireFox, Chrome, or Safari...etc...etc. IE9 doesn't like it either .. just goes white for the most part or flickers ..so IE8 seems to work best.
3: When programming the DVR Box using the MENU button and the 'NETWORK OPTION ...Use Port 6100 in the NET CLIENT PORT. In the WEB SERVER PORT use port 80. The difference is ... port 6100 is used for the basic connection of the network to the DVR device and camera hardware and software ..... and port 80 is for viewing through Internet Explorer. (Port forwarding in the router must direct those ports right back to the IP address of the DVR (whatever you set it to). TCP and UDP together work just fine... not necessarily one or the other . I tried it both ways .. they all work.
4. If you are lucky enough to finally get Internet Explorer to hit the DVR software via the correct IP address and port of the DVR.... then it will prompt you to install the Active X control software embedded in the DVR. You might hae to refresh the screen a couple of times for it to download and install. If indeed it does then you will get a blank box that will wait for you figure out you need to click on a little wrench to configure the DVR connection. Add the DVR (give it a name). Enter the IP address it was configured with .... and set the port to 6100. Remember to capitalize the User Id and put in the password and save .. Completely IGNORE the confusing little matrix boxes that are used for setting up multiple DVRs and cameras. Save the setup, it wil take you back to the blank Samsung box interface and wait till you figure out to hit the connect button in the center. If you did it all correctly then you should connect to the camera views..
4. If you are going to view the cameras from the home network .... then enter the IP address assigned to the DVR PRECEEDED by http:// . Believe it or not it seems to make a difference. If you are viewing from ..say .. your work.. put in the numerical address of your home IP address and if you have the port forwarding set up correctly you will be forwarded directly to the DVR camera software where you can sign in and see the screens.
I have set up many, many IP cameras and various DVRs and software packages professionally.. I must say that this DVR and software is not very intuitive and was very difficult to get past some of the issues. The included instructions were of little help. I hope this helps somebody else.
Jun 28, 2010 |
Samsung 4 Channel Dvr