Question about Pinnacle Dazzle DVD Recorder

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I wish to return my product as I cannot use the package on my computer. Where do I request an OK on this and ask for refund?

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  • John Aman
    John Aman May 11, 2010

    Where did you purchase this?

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  • 56 Answers

Where did you buy it? My first try would be the store where you purchased it. Otherwise, contact Pinnacle and see if you can return it to them.

(866) 446.0833

Here is Pinnacle's return policy:
http://buy.pinnaclesys.com/dr/v2/ec_main.entry11?xid=51106&sp=10342&pn=1#q1

Posted on Mar 04, 2009

  • Damon Gray
    Damon Gray Mar 04, 2009

    Mary,

    I'm puzzled by the low rating. Did I misunderstand your question? Did you not want to know where to go for a return authorization on the Dazzle? That's the link I provided you. Were you looking for something else?


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I am sorry that you have not had a level of service that you expected. According to the Terms and Conditions of Use:

Refund Policy

Subscription payments are non-refundable. Refunds of single-problem service fees are provided only if two conditions are met: (i) you request a refund within thirty (30) calendar days following the date you purchased the service, and (ii) we agree (in our reasonable discretion) that you did not receive professional-level advice and guidance on your product. If you believe that you are entitled to a refund, please contact us with your refund request and a description of your case. We will respond as quickly as we can.

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I cracked my install cd and can not load on my new computer...help I do not like the other versions or print shop I need my deluxe 21 version


Hi,I looked into this for you and listed below you'll find all you need to get a replacement disk,hope I've helped......

If the 90-day warranty has passed and you wish to receive a replacement, please provide the following mandatory items
1. A personal check or money order for $10.95(USD) per disc requested.
2. The disk containing the defect.
3. A letter or card with your full name and return mailing address
4. A reason for the replacement request
Please send these items to the following address. We recommend you send your return via a traceable method such as Priority Mail®, UPS™ or FedEx® as Encore is not responsible for undelivered or lost packages. Please note that Encore is not responsible for the shipping cost to return the product.
Encore Software Inc.
999 N. Sepulveda Blvd
Suite 700
El Segundo, CA 90245
ATTN: Disc Replacement
From the day it arrives it will take 4-6 weeks for you to receive the replacement. If we do not have the product in stock, your check or money order (if submitted) will be returned.

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Does it come with a warranty?


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Our Limited Warranty
Iwave strives to provide trendy, cutting edge product while still promising a commitment to quality and customer satisfaction. All of our products are backed by a limited warranty for the period of time specified on the product literature or on the retail packaging. The warranty begins from the date of purchase and does not cover misuse, unauthorized modifications and external causes. In addition, Iwave will not be held liable for damages, whether they are indirect or incidental that arise from use of any of our products.
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To return an item
  • Fill up our Return request form. You can download it here.
  • E-mail the form to our customer care department to obtain a Return Merchandise Authorization (RMA) number.  This RMA number must be requested within 30 days of receiving the order.
e-mail: customercare@zcover.com
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Customer Care
#100 - 13551 Verdun Place 
Richmond BC V6V 1W5 
CANADA
  • No collect shipment or any out of Canada shipment requiring a broker or customs fee will be accepted.
  • All returns are subject zCover Inc’s approval. We reserves the option to refund, credit or replace items that were damaged due to accident, misuse, abuse, product modification or neglect or damage resulting from the performance of repairs unauthorized by zCover. zCover Inc. reserves the right to refuse returns.
  • For returns, we will issue a credit for the cost of the item and the sales tax, if applicable. Please allow 5 to 10 business days for the process. Shipping charges are not refundable. For exchanges, we will ship out the replacement after receiving the exchange balance. shipping will be charged for the new item(s) sent.
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