Question about Acer (4432A-002) CD-RW Burner

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My cd rom is not reading i think it is missing a driver

In device manager there is a yellow triangle in front of fix dvd rw gwa 4082n ata device

and when i put a cd my laptop typically shows, how do do i want to open the cd. it does not now.

I am using a gateway laptop

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  • 4 more comments 
  • hphrommany Mar 04, 2009

    thanks for trying, window did not reinstalled it and in fact it simply returned to the same yellow triangle after i rebooted of course i re-installed driver as you suggested.

  • hphrommany Mar 04, 2009

    no error code, in explorer i dont even see the drive. although when inserting a disc it does seem to run, leaving me to believe that the hardware works but driver is missing or corrupted.

  • hphrommany Mar 04, 2009

    i have been trying to do that, to find generic ones and combined with my lack of knowledge of PC's im constantly sidetrack by update drive applications, made for selling new drives. I run into thishttp://support.microsoft.com/kb/314060 ?
    thoughts? this literature seems to be the closest but yet at the same time when I do a find, it finds nothing. so lost again...

  • hphrommany Mar 04, 2009

    thanks for all your help thus far, your persistence has been kind. unfortunately i can not answer your questions. i may have deleted an application, for i was cleaning my hard drive last week. also i dont have cd to reinstal.

  • hphrommany Mar 04, 2009

    gees be awesome, i do recall deleting roxio and in my device manager where i see the yellow triangle it displays this






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    HL-DT-ST DVD-RW GWA 4082N ATA Device
    its on a GatewayTA1 laptop. theres no writing that is useful/model number like on the drive itself.








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  • hphrommany Mar 04, 2009

    how ghetto is this? on the back of my laptop there is a non 800 support number which i phoned and after I got Gina badge#bla bla bla she confirms you can NOT get drivers from them online and either i buy their recovery cd or find my original. im sure there is other solutions to this but thought you might be entertained.

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  • 1,179 Answers

The yellow triangle is signifying that there is a problem with the drive. Usually it is a driver that has gotten corrupted. Try uninstalling the drive in your device manager then reboot. See if Windows reinstalls the drive automatically. 99% of the time this will fix the problem. Hope this helps & please take a moment to rate this solution. Thanks.

Posted on Mar 04, 2009

  • 6 more comments 
  • Roy Lonsinger
    Roy Lonsinger Mar 04, 2009

    It could be that the drive is bad. Is there a specific error code listed?

  • Roy Lonsinger
    Roy Lonsinger Mar 04, 2009

    Rather than reinstalling the generic windows dvd driver that came with the computer try going to the drive manufacturers website and download the driver there. See if this fixes it for you.

  • Roy Lonsinger
    Roy Lonsinger Mar 04, 2009

    Ok. Did you remove any cd/dvd burning software? If not then the link you gave is not the solution for you, it is only for those who have removed software then had the problem. When the windows drivers update pops up you should have an option to cancel & install manually from a list. Use this option & insert the cd that came with the drive. This should install the manufacturers specific driver rather than generic. If you are still having trouble let me know & we'll go from there. I won't give up if you won't.

  • Roy Lonsinger
    Roy Lonsinger Mar 04, 2009

    Ok. Did you have a version of Roxio or Nero on your computer? These are the two most common cd/dvd burning titles. If not do you know the manufacturer of your drive? Should be on the front, ie. LG, Pioneer, HP, etc. If you can give me the manufacturer of the drive & model # I'll look up the driver for you & give you a direct link, if possible, to save you time.

  • Roy Lonsinger
    Roy Lonsinger Mar 04, 2009

    Ok it's the deletion of Roxio that has caused the problem. Easiest fix would be to reinstall Roxio if you still have the cd, if not you'll have to do the steps the microsoft article you sent earlier stated to edit the bad stuff from your registry. It's not as hard as you might think. Open the article in one window & while open follow the steps in order that they have given. To open your registry editor using either XP or Vista you would just type regedit in the little box at the bottom of your start menu. I don't know the specific registry keys for your device but the article from microsoft will. If you still need help after this let me know.

  • Roy Lonsinger
    Roy Lonsinger Mar 04, 2009

    Another thought is Gateway will have all your drivers on their website. All you need to do is go to the gateway website, click on the support area and then select your specific system model # & the operating system you are using. All drivers/software that originally came with your computer will be available for free download. Hope this helps.

  • Roy Lonsinger
    Roy Lonsinger Mar 05, 2009

    I'm sorry to hear this as I thought Gateway stood by their products. Even Dell hasn't gotten so cheap as to remove the drivers area for their systems from support. I'm really sorry that I wasn't able to fix your problem.

  • Roy Lonsinger
    Roy Lonsinger Mar 05, 2009

    I just looked on the gateway website. They do provide downloadable drivers. All you need to do is go here: http://support.gateway.com/support/drive... and use your serial # to access the area. This should allow you to find the driver you need. Gina badge# must have a sales quota to meet & didn't want to steer you to the free area :x Hope this helps you out.

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Přeji hezký den. Mám velký Přeji hezký den. Mám velký problém s dvd mechanikou ve svém PC. Pc mám cca dva roky a dvd mechaniku jsem sotva využila 5x. Před nedávnem jsem pro svůj pc využila doporučovaný program na vyčištění Cleanr a nechala ho dělat svou práci bez mého zásahu a po té, když jsem chtěla spustit dvd, tak dvd mechanika se mi otevře, vložím dvd a zavřu, chvilku světýlko bliká a nemá to snahu ani začít načítat a tím se tedy ani nespustí. Prostě vůbec nereaguje. Zkusila jsem aktualizovat ovladač (mám u něj vykřičník) a to mi vykázalo, že ovladač je správně nainstalovaný a funkční. Tak co mám ještě udělat, abych vlastně skoro nevyužitou dvd mechaniku ve svém pc mohla používat? Omlouvám se, že se tak rozepisuji, ale bohužel moc nerozumím technickým záležitostem v pc. Softwer ovladače je : HL-DT-ST DVDRAM_GSA-H40N ATA Device model pc: ASPIRE M1100 ( ACER ) rating : 220-240Vac,3.15A,50Hz Opsala jsem co se dalo, pak je tam jen S/N + číslo a SNID + číslo. Budu moc ráda, když mi pomůžete. Dopředu děkuji a přejei krásný den. S pozdravem Bundzíková Světlana

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