Copying/printing--keeps cleaning rather than printing
I can fax. I can scan.MFC 3420C No errors come up. Cannot copy. When I hit copy it goes through the motions but does not print a page. It says open cover--then it starts cleaning. Tried numerous times but continues to clean Plus I ave vista 64 and cannot print from my computer. I am not computer savvy.
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By the "light bulb," do you mean the scanner lamp? That lamp should only turn on when you are actually scanning, faxing, or copying a document. You should be able to still use the machine to scan and fax, even with the yellow ink empty. Try scanning a document to see if the scanner lamp comes on.
As far as printing or copying goes, you won't be able to print or copy anything until you replace the yellow ink, even if you try printing in black and white only.
First guess is you have a bit of dirt (often white-out from people scanning corrected paper that's not quite dry) stuck on the fax scan window. This should be described pretty well in your user manual (which you can download online from brother.com).
Its also possible that there is dirt (typically loose toner) on the laser scan window (there's a laser that shines through it to get the image pattern on the drum). That window is often along the bottom of the unit under the drum/cartridge (take the cartridge out and look). The Brother manual I've seen seems to ignore this possibility.
Print streaks DO NOT mean cartridge drum replacement in many cases !!
On brother Intellifax or MFC or other laser copier/printer/fax, keep in mind that either the fax/copy
scan window OR the laser scan window can get dirty. If the fax scan
window is dirty, you see streaks on outgoing faxes and copies (but NOT
incoming faxes). If the laser scan window is dirty, you see streaks on
all prints (copies, faxes, print-from-computer).
Note also that when transporting/moving some laser copier with the toner cartridge inside, the toner can get out and make a big mess inside (including getting the laser scan window dirty). An air compressor can be usefull to blow it out. And sometimes using alcohol to clean is a BAD idea (maybe incompatible with plastic and rubber parts). A damp rag is probably fine.
you should manually reset your PURGE COUNTER to ZERO so that your printer will work again. Follow these steps:
Unable to Clean error means purge
counter is already full. Please refer below for the instructions on troubleshooting
1. To enter MAINTENANCE Mode: Press
MENU, MONO START, 4X on ARROW UP. (within 2 seconds).
2. Using arrow up button look for the
a. 8 then
b. 0 then
3. Using MONO START, just press it until
the word "PURGE XXXXX" comes out.
4. Using arrow up button look for the
a. 2 then
b. 7 then
a. 8 then
b. 3 then
This is to reset the purge
counter. Then press stop/exit
5. Using arrow up button look for the
a. 0 then
b. 1 then
press SET (To reset unit)
a. 9 then
b. 9 then
press SET (To exit Maintenance mode)