Question about HP LaserJet CM1017 MFP All-In-One Color Printer

10 Answers

Magenta not printing

Hi,

I have serviced this printer (general clean up etc) and cleaned the contacts around the toner units.

I have checked that the magenta drum is turning ok.

Stopped the printer half way through a print, but saw NO image on the magenta drum.

I guess there is no voltage being put on the drum ?

Need to go back on site tomorrow AM with a solution...

No presure !

Any help would be grateful.

Regards

Vince.

Posted by on

  • 12 more comments 
  • Vince Coombs
    Vince Coombs Mar 04, 2009

    I will try the "unplug and leave" route but it does not fill me with confidence ! (unless you have done this many times and IT WORKS)

    You talked about a fuse ? what or how does that make the magenta toner not work?

    Regards

    Vince

  • Vince Coombs
    Vince Coombs Mar 04, 2009

    Sorry... forgot to mention that the customer has replaced the magenta toner, twice.

    There is no error messsage/code, just a lack for magenta toner on the test pages.

    Regards

    Vince

  • Vince Coombs
    Vince Coombs Mar 04, 2009

    As I have said above, the customer has replaced the toner units twice, and as you know, the drum and toner are in one unit.

    So there is nothing wrong with the cartridge, it must be the contacts or a power board (if there is seperate feeds to each image unit, as the other 3x colour are fine.

    Regards

    Vince

  • Vince Coombs
    Vince Coombs Mar 04, 2009

    You asked if I had reset the fuses for the drum and image belt?

    No I have not as I don't know how to do this and unless there is a fuse for each colour on the printer I can not see how this will help.

    The other colours and the belt are working fine, just the magenta is not prining.

    Regards

    Vince

  • Vince Coombs
    Vince Coombs Mar 04, 2009

    "It is very possible that your ink cartridge or toner may be plugged up.
    You may also want to try and reset the system which is usually recommended after service.
    "

    The toner unit has been changed twice (it not an inkjet machine as you know)

    This machine is not one I have worked on before, so I must ask you how to "reset" the machine as you recommend after a service?

    Regards

    Vince

  • Vince Coombs
    Vince Coombs Mar 04, 2009

    "I believe it is a toner problem. Do you have another magenta toner? I doubt a printer problem.
    "

    Wow... I will ask them to change it for a third time and then run !!

    They are using genuine units and they have the same problems? I think not, but I will try along with turning the machine off for 30 mins.

    (I may turn it off and leave it at this rate, running out of time 18:45 here in UK need to leave the office and get a life)

    Regards

    Vince

  • Vince Coombs
    Vince Coombs Mar 04, 2009

    http://h20000.www2.hp.com/bizsupport/Tec...


    I am not sure what a USB problem has to do with the magenta not printing from a HP test print?

    The machine is on a network? no computer in sight!

    Regards

    Vince

  • Vince Coombs
    Vince Coombs Mar 04, 2009

    "Remove the magenta toner and drum unit and check all the contact points make sure there is no obstruction and that all the contact points are clean. "

    As I said I have serviced the printer and clean the contacts around the toner unit?

    I know this is a tuff problem as I would not have posted on this "last hope" forum.

    I just hope I find an engineer who has had this problem.

    Regards

    Vince

  • Vince Coombs
    Vince Coombs Mar 04, 2009

    What !

    I think you have crossed posts or way too much coffee !


    findmeifucan
    Rank: Wiz
    Rating: 80%, 128 votes

    The piston that pumps against the rubber bulb (bottom of cartridge) has jammed or is broken thus the positive pressure required to pump ink into the cartridge is not there.

    2. There's a hole, or some other leak that is allowing air into the CIS loop between the cartridge entrance port and the actual printhead, which is again stopping ink replacing that already used and grabbing air (which is obviously easier to grab) instead.

    3. There's a clog in the port that the cartridge slides into... It'd be difficult to tell if this is the issue but one give away is a whining sound that repeats again and again (this is the sound of the pump trying to pump ink to the printer)... You'd also notice a lot of ink in/around the port too as it's probably forcing some out of the cartridge

  • Vince Coombs
    Vince Coombs Mar 05, 2009

    "its a very common problem but very hard to understand many a times.i have had such a problem with one of my clients printer.we tried all posible things but it didnot work.finally we found out that everything in printer and cartridge was okay.just a small problem the earthing power spring inside the cartridge drum that powers up the drum was broken.the drums upper surface looked great but on the sides of the drum if you remove the drum out of toner by dissassembling it.u will find a hole on the side of drum from the place it gets fitted.there is a small spring or metal connecter u can say inside it that powers up the drum ,was lossened up and was not connecting as it should be.so the solution is to just replace the drum not the whole cartridge.it will definately get solved and the printer will start printing magenta again once the new drum is installed .thanks and rate the solution accordingly."

    This is what I said at the very start of my post, that one of the connectors to the toner cartridge is faulty.... BUT

    as I have said before, they have changed the toner/drum unit twice, therefore your solution makes sence but unlikely to have two faulty cartridges.

    Regards

    Vince

  • Vince Coombs
    Vince Coombs Mar 05, 2009

    "Try to check the unit that you have already clean maybe there is a contact that is moved or misalign, also try to check the springs and the contact point that engaging the cartridge and the drum unit. "

    I will look at the two toner cartridges (no way will they both have the same fault) but i think I will concentrate on the contacts to the drum/toner unit.

    Regards

    Vince

  • Vince Coombs
    Vince Coombs Mar 05, 2009

    "hi im josh in cebu phils. Friend try my solutions for your problem surely it will help you.
    Problem: Your Printed Page Looks Half-Finished If you're trying to print a document with a lot of graphics (especially on lower-priced laser printers), you might find that your printer doesn't have enough memory to print the entire document. What you'll get is about half the document?and not always a contiguous half! You can do one of several things to rectify the problem:

    * Add more memory to your printer. If you do a lot of heavy graphics printing, you probably need at least 1MB of RAM installed in your printer. You might be able to add the memory yourself, or you might want to have a qualified laser printer technician do the job for you.
    * Instruct Windows to print this document at a lower resolution. Go to the Printer Properties dialog box for your printer and select the Graphics tab (if your printer has this option). Select a lower resolution (which requires less memory and gives you less finely detailed output) and see if you can now print your document.
    * Simplify your document. If you're using a lot of different fonts and graphics, take some out. It's not an ideal solution, but it might be the only way you'll get this particular document printed on time!

    Problem: Your Color Printer Doesn't Print All Available Colors This problem is most likely caused by an old ink cartridge. It's not unusual for some colors to get depleted before others, throwing off your color output. If you're seeing less blue (or red or yellow or black) than normal, chances are it's time to change your cartridge. just try this stuff.good luck"

    God this is hard work !!!

    Not the bloody ink cartridge ! It does not have one...

    and yes I have change the toner unit twice ...still

    does anyone read my problem fully ??

    Sorry need some coffee to calm down...

    Regards

    Vince

  • Vince Coombs
    Vince Coombs Mar 05, 2009

    Also, it is not lack of memory, etc ****, I am using a internal test page !!

    Come on.. need some professional help.

    Regards

    Vince


  • Vince Coombs
    Vince Coombs Mar 05, 2009

    ** UPDATE **

    I have been onsite for 2hrs looking at this printer.

    Conclusion is the toner units are ok and the problem is with either :

    1) main board faulty (power feed to the Dev units faulty)

    2) laser unit faulty (magenta laser unit stuck/faulty)

    I run a test on the magenta toner/drum unit by putting some tape over the Bios feed to the unit and running a calibration setup. A magenta toner back ground with put on the Image belt, thus proving the unit is capable to providing an image if it was told to (if the laser unit worked?)

    Any further help is welcome.

    Regards

    Vince

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10 Answers

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Hi im josh in cebu phils. Friend try my solutions for your problem surely it will help you.
Problem: Your Printed Page Looks Half-Finished If you're trying to print a document with a lot of graphics (especially on lower-priced laser printers), you might find that your printer doesn't have enough memory to print the entire document. What you'll get is about half the document—and not always a contiguous half! You can do one of several things to rectify the problem:

  • Add more memory to your printer. If you do a lot of heavy graphics printing, you probably need at least 1MB of RAM installed in your printer. You might be able to add the memory yourself, or you might want to have a qualified laser printer technician do the job for you.
  • Instruct Windows to print this document at a lower resolution. Go to the Printer Properties dialog box for your printer and select the Graphics tab (if your printer has this option). Select a lower resolution (which requires less memory and gives you less finely detailed output) and see if you can now print your document.
  • Simplify your document. If you're using a lot of different fonts and graphics, take some out. It's not an ideal solution, but it might be the only way you'll get this particular document printed on time!
Problem: Your Color Printer Doesn't Print All Available Colors This problem is most likely caused by an old ink cartridge. It's not unusual for some colors to get depleted before others, throwing off your color output. If you're seeing less blue (or red or yellow or black) than normal, chances are it's time to change your cartridge. just try this stuff.good luck

Posted on Mar 05, 2009

  • Joseph Baculan
    Joseph Baculan Apr 01, 2009

    I guess your mainboard is already faulty you need to secure new unit.

  • Joseph Baculan
    Joseph Baculan Apr 01, 2009

    I guess your mainboard is already faulty you need to secure new unit.

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  • Contributor
  • 37 Answers

Try to check the unit that you have already clean maybe there is a contact that is moved or misalign, also try to check the springs and the contact point that engaging the cartridge and the drum unit.

Posted on Mar 05, 2009

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  • Master
  • 583 Answers

Its a very common problem but very hard to understand many a times.i have had such a problem with one of my clients printer.we tried all posible things but it didnot work.finally we found out that everything in printer and cartridge was okay.just a small problem the earthing power spring inside the cartridge drum that powers up the drum was broken.the drums upper surface looked great but on the sides of the drum if you remove the drum out of toner by dissassembling it.u will find a hole on the side of drum from the place it gets fitted.there is a small spring or metal connecter u can say inside it that powers up the drum ,was lossened up and was not connecting as it should be.so the solution is to just replace the drum not the whole cartridge.it will definately get solved and the printer will start printing magenta again once the new drum is installed .thanks and rate the solution accordingly.

Posted on Mar 04, 2009

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  • 916 Answers

Remove the magenta toner and drum unit and check all the contact points make sure there is no obstruction and that all the contact points are clean.

Posted on Mar 04, 2009

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  • 547 Answers
  • albert getty
    albert getty Mar 04, 2009

    please go to this link sounds like a usb problem thanks again please take the time to rate me

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  • 224 Answers

I believe it is a toner problem. Do you have another magenta toner? I doubt a printer problem.

Posted on Mar 04, 2009

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It is very possible that your ink cartridge or toner may be plugged up.
You may also want to try and reset the system which is usually recommended after service.

Posted on Mar 04, 2009

  • 3 more comments 
  • Nate Stansfield
    Nate Stansfield Mar 05, 2009







    Download Hewlett Packard - Color LaserJet CM1017 MFP Service Manualhttp://www.nodevice.in/manual/newmans/hp/emr_na-c00742624-1%5B1%5Dpdf/get30172.html



  • Nate Stansfield
    Nate Stansfield Mar 12, 2009

    I would agree. If everything checked out ok, then system board or laser components are faulty.

  • Nate Stansfield
    Nate Stansfield Mar 31, 2009

    I would use a tester and see where your power stops. If you are not getting power to the drum, I would test the board's circuits and see which component is not getting the power and replace it unless there is a bad linkable fuse or wire or loose solder joints.

  • Nate Stansfield
    Nate Stansfield Apr 01, 2009

    did you try my suggestion? what type of outcome did you get?

  • Nate Stansfield
    Nate Stansfield Apr 09, 2009

    I would dissesemble, clean, lithium grease and reassemble laser unit to see if you get a different outcome. Also check resistance and power output of wires leading to laser unit and motor.

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  • 239 Answers

I think your going to have to replace the drum. as you are getting no image on it might not be the only problem but might be the only way to narrow thing down. hope things work out for you.


please rate well

Posted on Mar 04, 2009

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Try first replacing the magent atoner, just in case.

If there is no power to magenta drum, then check the high voltage board that is powering the drum

Posted on Mar 04, 2009

  • Ginko
    Ginko Mar 04, 2009

    The strange thing is that if one of the drums is defective, or surely if irt is getting no power, you should get the error code for the printer.

    Check also the settings through control board, eventually do a reset to default.


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Try reset .

Unplug the unit from power chord for 30 minutes and plug back the power chord to the unit .
This will reset your unit .


Check the fuse is proper in printer

Posted on Mar 04, 2009

  • SAM ANDERSON Mar 04, 2009

    The fuse would be close to where the power cord go's into the printer.

    In previous post i meant to say did you reset fuses for the drums and belt.

  • SAM ANDERSON Mar 04, 2009


    1. The piston that pumps against the rubber bulb (bottom of cartridge) has
      jammed or is broken thus the positive pressure required to pump ink
      into the cartridge is not there.


    2. There's a hole, or some other leak that is allowing air into the CIS
    loop between the cartridge entrance port and the actual printhead,
    which is again stopping ink replacing that already used and grabbing
    air (which is obviously easier to grab) instead.


    3. There's a clog in the port that the cartridge slides into... It'd be
    difficult to tell if this is the issue but one give away is a whining
    sound that repeats again and again (this is the sound of the pump
    trying to pump ink to the printer)... You'd also notice a lot of ink
    in/around the port too as it's probably forcing some out of the
    cartridge






    Source:edugeek.net


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