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Our RCA Portable DVD Player is stuck at LOADING it does not play

When a DVD is inserted it just spins and spins. The screen says LOADING but never plays. Water did not fall on it and we have misplaced the remote control

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  • mylenerem Mar 04, 2009

    The model number is DRC6331

  • mylenerem Mar 05, 2009

    Our RCA Portable DVD Player with 10" LCD screen model number DRC6331 is stuck on LOADING. When a DVD is inserted it just spins and spins. The screen says LOADING but never plays. Water did not fall on it and we have misplaced the remote control.

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Sounds like the laser eye is malfunctioning. might be best to replace the dvd player however if you are attached to the device than you can look and see if there is an electronics repair place that you can take it to to fix it.

hope this helped
please rate well

Posted on Mar 05, 2009

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It's worth remembering that Laser units do fail.

The process is:

Disc Inserted, Check for reflection

Find reflection, spin up disc, try and focus.

Focus OK > Read Data > Play Disc
Focus Bad / No Data > Keep trying / Crash / Eject.

If your laser unit is clean, and it is still having this problem, then your laser unit has failed. On most DVD Players, unless it is a top of the range unit, it is cheaper to buy a new one than to replace the laser.

Posted on Mar 05, 2009

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Try pressing repeatedly the eject button while you turn on the unit. and take your dvd out and insert once again and check it plays .

If it does not play it means the lens is dirty you need to clean the lens .
You can get the lens cleaner from the link below

Lens cleaner

Hope this helps .


Posted on Mar 04, 2009

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Better do cleaning the the optical lens. you may need a cd lens cleaner for this.

Posted on Mar 04, 2009

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Wat was the model number of your DVD player?

Posted on Mar 04, 2009

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That means that the lens is not reading the media, start cleaning the lens with a cleaner disk.

Posted on Mar 04, 2009

  • Ginko
    Ginko Mar 04, 2009

    When player says no disk, even if the disk inside, and you hear a
    whirring and clicking noise when you insert a disk, that means that the
    lens is dirty or defective, and the drive cannot read the initial
    DVD track, and returns no disk.

    Try first using a DVD cleaner
    disk, if that does not work, then you will need to take the apart the
    unit to clean lens with isopropyil alcohol and cotton sticks.

    Here a choice of DVD lens cleaner products.


    See also the following websites on how to clean the lens, use a cleaner disk first, some of the units are CD, but procedure is the same for DVD and Blue Ray:




    Gizmo Highway DIY - Clean your CD player lens



    Lens Cleaning CDR CD-RW (how?)



    DVD Not Working




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