Question about HP Photosmart 3210 Printer

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HP Photosmart 3210 Printer will not scan any

My HP Photosmart 3210 Printer will not scan any more (no scan options) refer to documentation to troubleshoot? can you help??

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  • christilew Mar 09, 2009

    Same as above. Will not scan, and states that must refer to device documentation to troubleshoot.

  • Anonymous Mar 11, 2009

    My HP 3210 All-in-One printer/scanner is giving me the same scanner message as stated above.

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I had the same problem and this is what I did to fix it.

Go to control panel
choose printers
look to left and find scanners and cameras
click scanner
a pop up should direct you to scanning options and will lead your scanner to scan the item


hope this helps

Posted on May 11, 2009

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puertobori
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SOURCE: My HP Photosmart 3210 printer

go to LINK.

Posted on Oct 26, 2010

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1 Answer

Why wont my printer scan. it keeps saying no scan options refer to device documentation. i didn't keep the manual so can't look it up


You can find the step by step solutions in HP.com
  1. got to hp.com
  2. then click on support and driver
  3. choose "See support and troubleshooting information"
  4. put the model number of your printer
  5. click on "solve a problem"
  6. then choose scan
  7. click on error messages and lights
  8. then you will find the document on how to fix this specific issue
T/S depends on the OS of your PC just follow the steps and you'll be fine :)

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When I put something in to scan, it said No Scan Options, refer to device documentation to troubleshoot


You may have to reinstall your printer on your computer. Then do your set up the scanner seems not to be installed or activated for your printer. That is why your are having trouble.

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Is it installed in windows as a scanner? Dont use scan button on machine try using scanners or document imaging software that needs to be in place on your computer, ie Document imaging in office or scanners and camera in windows, one sends scan signal from the PC, can use the scan button on scanner only when configued to do such. Scanner has software as does the printer both can found at HP web

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I cant scan it says refer to documentation to troubleshoot. How do I fix this. Ishala

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Hi Pddunstan,

Please click on the web link given below and perform the steps as provided in the web page.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00551397&cc=us&lc=en&dlc=en&product=439488

Else please chat with HP online technical support.
The chat support is free of cost, where you can chat with HP online technician.

http://ipgweb.cce.hp.com/ipgna/caller/chat.asp?dd=aio&productName=HP+Photosmart+3210+All-in-One&productCategory=421635&SCOID=238445&PSOID=439599&aoid=null&lang=en&cc=us

Have a great day!

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