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This can occur if you receive a lot of faxes that may have a vertical block or a lot of text or pictures etc. in the same location on the page. The toner can be used in that particular area of the page and a white line results.
Remove the toner cartridge from the fax, keep it horizontal. Shake it side to side whilst keeping the cartridge horizontal. This redistributes the toner inside the cartridge. Replace the toner cartridge in the fax.
Sounds like you may need to clean the optics. Open up the area where you insert the original to copy, there you will find a small long glass that needs to be cleaned, I would suspect there is white out on this causing you lines or it may just be dirty.
Most likely the modem is bad in the fax machine.
But a make and model number would help.
Some have the fax boards seperate, some are incorporated in the processor board.
Also it could just need the software reloaded or updated.
If you have a digital line, the majority of fax machines today STILL require an analogue line.
But a make and model number would be very helpful.