Gas water heater kenmore model pilot will not stay lite
I have the same problem. Water heater operates on a very simple principle. of thermo-mechanical feed-back and response. In my case, I have a Kenmore Power Miser 6, NG heater with an electronic pilot ignition system. The heater is just over one year old and last month (conveniently just after the 12 month service warranty expired) the pilot light started extinguishing on a very regular basis. I find it interesting that the very problem I am experiencing, is happening to other Kenmore owners (victims). The solution can be found in replacing one of two possible components; the pilot assembly or the gas valve manifold. The price of DIY pilot assembly replacement is approx. $60 . The valve component is significantly higher. Water heaters are designed and built to provide years of trouble-free reliable service. This is the first Kenmore product I have owned. From a customer perspective, with regard to product performance, Sears/Kenmore needs to take a strong look at their supplier quality. Oh, by the way, contacting Sears for remedial relief only managed to frustrate and infuriate me. You see, I am in Quality for a world-class aircraft company. I understand what ethical steps are required to satisfy a valued customer. I plan on ripping out the defective unit this weekend and replacing it with a reliable Home depot special. At least with HD, if the heater fails to perform , I can return it. Hey Sears in Chicago, don't come crying to the consumer when you are looking for the trendy "bail out". Signed- "Burned Out" in La Habra, California.
Nov 08, 2008 |