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if the disc was not installed in the plate fully and partly out in the front sometimes it gets stuck and u have to unscrew your dvd player andtake out the disc and it should work perfectly fine afterwards
However, if the internal laptop microphone is not working properly, you
have a driver problem (as there is no connection issue and the laptop is
automatically set to use the built-in microphone). To correct the
problem you need to reinstall the laptop's mic driver.