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Find out if you have an on board graphics card, or separate one. If its onboard, find out your motherboard model and download the drivers for it. If its a separate grahpics card, you will have to find out the model by opening up the computer and looking on the graphics card for the model number. From there, Google that number and download the drivers for your version of windows.
Alternatively, if its a laptop, visit the manufactures site and search for your laptop model. Then look for something like "Driver downloads" and download the graphics driver.
I'm guessing you talking about windows vista or windows 7 about half way the rate this is going to do a graphics check. Make sure you have installed all drivers for your grahpics sound and motherboard that would have come with your laptop.
Press Ctrl + Alt + Delete together and Task manager will be opened. Click on file -> New task . In the box type explorer.exe.a nd click ok. If this doesn't works boot your computer from XP disk and run repair from disk.
from what i can find your still in luck heres how
If you do not have the product key you will need to use a third party tool like the one from "Magical Jelly Bean Software," to find out what your functioning computer's Windows Operating System Product Key is