Question about Whirlpool GY396 Electric Kitchen Range

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Whirlpool Gold electric range control panel not working

I have a Whirlpool Gold electric range and yesterday the control panel stopped working. The time still shows but none of the buttons are responding. The oven light still works as well as the cooktop. Does anyone know what the problem could be?

Also, this has happened to me before about 7 months ago, but I shut the power off for about 15 minutes and repowered and the unit worked again. Tried this last night and nothing changed.

Thanks for the help,GY396LXPB02

Jason

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I live in a new 500 home subdivision. The contractor ordered all Whirlpool Gold products including Electric and Electric/Gas Ranges. Many of my neighbors' panels have gone out! I'm talking about epedemic trouble. My son has had his oven panel (separate from stovetop) fail within the first year. Thank God it was under warranty...this is not a cheap replacement (he had the sensor touch pad. I just had my oven pad fail. I tried to set the clock for Daylight Savings and found out half my panel is out! The fix is a replacement of the panel. Depending on which model (push or sensor) look to spend at least a couple of hundred bucks. We have the Whirlpool Gold microwave panel and so far so good. My neighbor and my son's both went out! They just tossed the two year old products and replaced them with another brand. Sorry to break you the news...class action anyone?

Posted on Mar 12, 2009

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  • ralakes Nov 14, 2010

    How can you start a class action suit for the electronic control panel that is going out on all these Whirlpool Gas Range

  • cheerytiger Mar 31, 2011

    Count me in for a class-action law-suit. My parents never even use the overn and I only found out about the touchpad issue trying to adjust the clock for Daylight Savings!

  • ting_vogel Mar 31, 2011

    Count me in for a class-action lawsuit! My parent's gas range touchpad stopped working and they never even use the oven! At least the cooktop is still working. I only found out cause I was trying to change the time on the oven for Daylight Savings.

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