Question about Sony Cyber-shot DSC-W50 Digital Camera

1 Answer

"Access? & ?Turn the power off and on again? keep appearing

When I turn on my Cyber-shot Sony DSC W50 digital camera, the word "Access” appears on the screen, the lens pops in and out three times then a beep sounds followed by the words “Turn the power off and on again”. The lens remains popped out while the words are on the screen till it automatically shuts down.
I have turned the power OFF and ON again several the problem still persists. I have removed the battery and replaced it after a few seconds. It has not worked. I have tried to hit it as was suggested by some on, it did not work for me though some comments show that it worked for others. Where is the re-set button? What would be solution to this problem?
Please help I like my camera so much.

Posted by on

  • kes150 Mar 11, 2009

    I have exactly the same problem, although I have The Sonsy DSC-W70. When I turn it on, the word "access" appears, the lens pops in and out a few times, followed by a beep and the instructions to "turn the power off and on again"...I tried that, and removing the battery, but still, nothing. Aaaaahhhh, help!



1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 20 achievements.


    An expert that got 10 achievements.


    An expert that got 5 achievements.

  • Master
  • 6,831 Answers


The problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the probability is that you will have to get it fixed by a professional.

Use these at own risk as it may further damage the camera.

Firstly , try connecting your ac adapter or usb cable.

Try holding the shutter button while switching on the camera.

Look at the lens , and if some of the lens 'circles' is misaligned or not concentric then try wiggling it (while holding camera lens down).

Try gently pushing or pulling the lens when it extends but this is risky as it may cause the lens barrel to slip out of its guidance system.

Another way to do this is to place the camera lens down on a hard surface and then power it up. Be sure to use a soft cloth or something similar as to not scratch your lens or casing. Let the lens push the camera up and down a few times and sometimes the little resistance provided by the camera is enough to get things going again.

Try hitting your camera near the lens on the body with the soft tissue on the palm of your hand.

Other than that , I would take the camera to a repair center for a evaluation to see if it would cost more to repair than to replace the camera.

If it is still under warranty I would suggest you take it in before trying any of these steps and remove any off-brand batteries or accessories as some stores are really fussy about warranty repairs on camera's with non-brand accessories.

You can also have a look at THIS link.

Hope the advise is useful. please do not hesitate to let me know if you need any further assistance.


Posted on Sep 29, 2010


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of.(from cars to computers, handyman, and even drones)
click here to download the app (for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

2 Answers

When I turn on sony cyber-shot camera I get a screen display that states "access". The lens keeps going in and out and then it states,"turn the power off and on again" What's...

When I turn on sony cyber-shot camera I get a Problem with the Sony Cyber-shot DSC-W35 Digital Camera when I turn on sony cyber-shot camera I get a screen display that states "access". The lens keeps going in and out and then it states,"turn the power off and on again" What's wrong??

Oct 12, 2011 | Sony Cyber-shot DSC-W35 Digital Camera

1 Answer

Dropped camera and now the lens is stuck out,when i turn it on the screen says turn power on and off again.i do that,but it keeps saying it still and camera makes a weird noise when i turn it on,and lens...


Bummer huh? I dropped mine a while back and damaged my battery cover!

I would try...taking out the batteries and reinstalling them! This may reset your camera?

Otherwise, I would do a web search and type in:

Sony Cyber-shot Camera DSC-W50 troubleshooting

Hope this helps you get your camera working again!

Kind Regards!


Sep 15, 2011 | Sony Cyber-shot DSC-W50 Digital Camera

1 Answer

Sony cyber-shot DSC-W50 digital camera when cutting on the on button on the camera it says turn the power off and on again.

You can try the following 2 ways: 1. Format and restore the initial value of the camera. 2.First open the battery box cover (notice: do not pull out the battery now), then start the camera, pull out the battery just after the Len has turn out. Install the battery a few seconds later. Now start your camera with the Play button which is next to the viewfinder boot, and then moving the hand wheel to switch to camera mode, after Image appearing the screen, the camera will work properly.

Dec 30, 2010 | Sony Cyber-shot DSC-W50 Digital Camera

1 Answer

"turn the power off and on again" error message.

Its because Lens is not functioning properly.So that message appearing.

Aug 15, 2010 | Sony Cyber-shot DSC-W50 Digital Camera

1 Answer


turn it on
take hold of the end of the lense and gently pull and twist you may hear it click but do not force it, then turn it off and on again and the problem may be solved

Oct 29, 2008 | Sony Cyber-shot DSC-W50 Digital Camera

2 Answers


Two ways to do this
  1. in the setup menu their is a reset camera if you cannot find it your firmware needs to be updated.
  2. next take out the batteries for 24 hr that will also reset the camera to a point only.

Apr 10, 2008 | Sony Cyber-shot DSC-W50 Digital Camera

1 Answer

Flash does not turn on

A camera malfunction has occurred. Reset the camera, then turn the power on again.

Reset button is under battery lid.

Feb 13, 2008 | Sony Cyber-shot DSC-W50 Digital Camera

Not finding what you are looking for?
Sony Cyber-shot DSC-W50 Digital Camera Logo

Related Topics:

236 people viewed this question

Ask a Question

Usually answered in minutes!

Top Sony Cameras Experts


Level 3 Expert

102366 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17130 Answers

james laughton
james laughton

Level 3 Expert

2185 Answers

Are you a Sony Camera Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides