Question about SanDisk Sansa Clip MP3 Player

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SANDISK 2GIG no longer plays mp3s

Here is my situation.

I have a Sandisk Clip 2 gig MP3 player, with microphone and FM tuner. I went for a walk, selected a song and clicked play. Nothing happened.

I tried the button "Reset All" which should return it to factory settings. Nothing. FM radio still works, MP3 does not.

Went home, plugged it in to charge. When I enter the filing system in Windows Vista, the Clip shows 1.5 gigs "used space" (which is the size of what was on there) and 0.5 "free space", which is in line with what is free.

This is where it is strange. The files do not appear to be there, as in, all files are hidden, and the directories show minor/empty sizes (ie: 16kb). All files have suddenly become hidden and unplayable.

What to do to recover my music and voice recordings? Thanks for your help, in advance.

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You have to format the player to restore it to normal - unfortunately, it will result in all of your songs being erased, so make sure you have backups. The user's manual has the directions for formatting the player. Later, you will have to reload the songs.

Mp3 players are terrible for jogging, exercise, etc. because sweat can travel down the headphone plug, into the jack, and into the electronics.

These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on Mar 08, 2009

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