Question about Philips GoGear SA3125/37 MP3 Player

1 Answer

Can't find where philips device manger is located

My mp3 player turns on, shows main screen and then turns off. it is fully charged and i don't have it on hold. i tried formating it but it won't work. i tried resetting it and that doesn't work. i looked at common problemsand found that the solution was to use the philips device manager but i don't know where to find it

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  • nisey76 Mar 31, 2009

    I can't keep my mp3 on, it shws gogear, thn advised to log on to computer and go to device manger, thn turns off. can't find where philips device manger is located

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It is listed as "Device /Firmware Manager" on this website (warning: this link is only good for the SA3125 - if you have a different model #, don't even think about using it):
http://www.p4c.philips.com/cgi-bin/dcbint/cpindex.pl?scy=US&slg=AEN&cat=MP3_PLAYERS_CA&sct=SU00304_SU&grp=PORTABLE_ENTERTAINMENT_GR&session=20090305231122_24.73.84.94&ctn=SA3125/37&mid=Link_Software&hlt=Link_Software

-Tha Mp3 Doctor

Posted on Mar 06, 2009

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Download the newest version of the Philips Device Manager:
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It could be a hardware issue requiring replacement, but here are the things you can try to narrow it down:
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Triple Reset for Philips’ GoGear:

Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.

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Here is something that might help from tha mp3 doctor which i have gotton, thogth I still need the deivce manger:

1) Make sure the usb charger is in the lock position before trying to charge.
2) Open Philips Device Manager and try repairing the device. [connect your GoGear to the computer, open Philips Device Manager (Start-->All Programs-->Philips), and click on the repair tab. Now, disconnect your GoGear from computer. Turn the GoGear off if it is not already. Press and hold the volume + key and connect the GoGear to the computer (while still pressing the volume +). A window will pop up saying a repair is being performed. now you can let go of the Volume + button. The repair will get your device working normally again. WARNING: the repair process will delete any music/other media file from your GoGear.]

3) after repair, perform a firmware upgrade ("Update" tab in Philips Device Mgr while GoGear is connected to computer - see Philips website for more details)

Worst case scenario - Even rechargeable batteries have a limited number of charging cycles. The battery for the SA178 is an LI-Polymer 300mAh 12-hr battery. Philips won't fix it for you, but you might want to find a local repair service.

-Tha Mp3 Doctor

Hope that helps and I just toke this from what I was told.

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