My mp3 player turns on, shows main screen and then turns off. it is fully charged and i don't have it on hold. i tried formating it but it won't work. i tried resetting it and that doesn't work. i looked at common problemsand found that the solution was to use the philips device manager but i don't know where to find it
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Download the newest version of the Philips Device Manager: www.usasupport.philips.com - change your country/language as needed Enter in your exact model # Click on the link for your exact model # Click on the Software & Drivers section Click on "Firmware Upgrade Software" Install the new Device Manager Open and run the "Repair" tab -Tha Mp3 Doctor
It could be a hardware issue requiring replacement, but here are the things you can try to narrow it down: 1. Make sure the hold/lock is not engaged 2. Reset the player 3. Run an Updated using the latest version of the Philips Device Manager from Philips website 4. Run a Repair in Philips Device Manager
Triple Reset for Philips’ GoGear: Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off.Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab.Reset the player one more time while connected to computer. Follow the repair instructions. After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again. If these methods fail, call Philips to see if you are still in-warranty. -Tha Mp3 Doctor
Here is something that might help from tha mp3 doctor which i have gotton, thogth I still need the deivce manger:
1) Make sure the usb charger is in the lock position before trying to charge.
2) Open Philips Device Manager and try repairing the device. [connect
your GoGear to the computer, open Philips Device Manager
(Start-->All Programs-->Philips), and click on the repair tab.
Now, disconnect your GoGear from computer. Turn the GoGear off if it is
not already. Press and hold the volume + key and connect the GoGear to
the computer (while still pressing the volume +). A window will pop up
saying a repair is being performed. now you can let go of the Volume +
button. The repair will get your device working normally again.
WARNING: the repair process will delete any music/other media file from
3) after repair, perform a firmware upgrade ("Update" tab in
Philips Device Mgr while GoGear is connected to computer - see Philips
website for more details)
Worst case scenario - Even rechargeable batteries have a limited
number of charging cycles. The battery for the SA178 is an LI-Polymer
300mAh 12-hr battery. Philips won't fix it for you, but you might want
to find a local repair service.
-Tha Mp3 Doctor
Hope that helps and I just toke this from what I was told.
well that's typical from gogear if you've been online looking for clues you see that.Go to http://www.consumer.philips.com download the firmware for your mp3 and the device manger software if you haven't got that as well then reformat with device manager and then upgrade with the new firmware you might also do the soft reset by pushing the "up"button and volume "up" and holding them at the same time .then turn it back on,good luck