Question about Microsoft Windows Vista Ultimate Edition

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Can't scan my pc is unable to detect my usb cable while scanning but i can print and copy.

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Sounds like you might be using and HP all in one printer. If so, go to the HP site, go to support, enter your printer #, and do a search on USB + scan + error. It will lead you to a troubleshooting guide and you can follow the steps to work it out.
Good luck!

Posted on Mar 28, 2009

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Posted on Jan 02, 2017

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1 Answer

I want to scan a copy to my computer. the error messae on my printer says no computer found.how do i connnect my printer to my computer


uninstall the printer driver then connect it with computer if computer detect the printer then install it and print the documents.
if computer not detect the printer then connection media like USB cable or wireless connectivity setting

Apr 17, 2015 | HP Photosmart 5510 Wireless e-All-in-One...

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Printer show Print unable EF


Re-install your printer's driver in your PC or Laptop.. then try to print the Demo Page..
#NZ

Jul 28, 2014 | Brother Dcp-7055 Laser Print Copy Scan...

2 Answers

Unable to scan on laserjet m1132 MFP


Hello you have to open the HP LaserJet Scan.
In the HP program group, select Scan to start HP LaserJet Scan
Select a scanning destination
Click Scan.

Here is a user manual in more details:

http://images10.newegg.com/User-Manual/User_Manual_28-115-668.pdf

You need adobe reader to read the content.

Good luck

Dec 31, 2012 | HP LASERJET PRO M1132 MFP

1 Answer

Brother mfc 9420cn unable to scan on display


Hi Alex

I'll hazzard a guess and presume you can print and copy OK, just get the message when you press scan.... is that right? If so then please tell me how it is hooked to your pc ie network or USB and if you previously have had this brother scanning to your pc and how you are trying to scan ie to a folder or email?

I ask because I'm thinking you are getting unable to scan message due to your brother not being able to connect to your pc, not because you have a sick Bro (printing uses different software and firewalls and anti virus progams dont interfier as they can do with the scanning process)

IYour PC and MFC need to be set up to allow comunication between the two and it is different setup if it is via USB or Network (blue cable) as your machine can do both (cn = colour and network)

Easiest way is to reinstall using your brother disk that installs MFC Pro suite or you can download it from brothers web but get the full package not just the driver..

Let me know answers to my questions and if I'm guessing right or if you need more info or help setting up the scanning software. I could be guessing wrong and theres a problem with the machine but if I am then it wont copy either as scanning and copying use the same parts of the machine just different parts of your software, and this is my trade and my guesses are educated even if my spelling isnt;);)

Regards
Steve

Dec 14, 2011 | Brother Office Equipment & Supplies

1 Answer

Won't scan but prints and copies


turn off computer. turn on - does a test page print? You need to unplug the USB cable from the printer and put the test page on the scanner - push scan. This should scan the page. Turn off computer, hook USB back up. Try to scan whatever you are scanning.
Hope that helps!

Apr 20, 2010 | Dell 924 All-in-One InkJet Printer

1 Answer

IseMY Hp all in one 4355 printer is unable to scan


Hi,

The HP Officejet 4355 can print, scan, copy and fax.

You need to install the printer software to print and scan. Copy and faxing does not required software installation.


Regards,
Rizwan

Feb 11, 2010 | HP Officejet 4355 All-In-One InkJet...

1 Answer

Lexmark x2500 err msg: UNABLE TO CONNECT


What you will see
When trying to print, you get a communication error; the device is correctly detected in the Device Manager, the firewall is not blocking any files and you can scan using the All-In-One Printer.
Explanation
Any PC using the AMD USB architecture is preventing the printer from printing when connecting via USB.
What to do
Follow the specific steps for the PC manufaturer below:
Dell Studio 1536:
IMPORTANT: Do not replace any hardware, before performing the following steps:

Step Action 1 Go to Control Panel 2 Go to Programs and Features 3 Uninstall AMD USB Audio Driver Filter
Note: Uninstalling this USB audio driver doesn't cause any impact for systems with Vista Service Pack 1 installed

Acer Aspire 5530, Extensa 4130, Extensa 4430, and TravelMate 4530:
There are files available to address printing problems when connected to a USB printer or multi-function printer, for Windows Vista and Windows XP.
  • Printer did not print, print jobs will be listed with the status "error" in the task list
  • No error message appears, printer simply does not print
  • Problem only manifests when the printer is connected via USB

Please go to the Drivers and Downloads area to get the file appropriate for your operating system and unit.
US Customers:
http://www.acerpanam.com/synapse/data/7117/documents/USBFilter107_Vista_Setup.msi
http://www.acerpanam.com/synapse/data/7117/documents/USBFilter107_XP_Setup.exe
EMEA Customers:
ftp://ftp.work.acer-euro.com/notebook/aspire_5530/vista/Drivers/USBFilter107_Vista.zip
IMPORTANT: The third-party products discussed in this article are manufactured by companies that are independent of Lexmark. Lexmark makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Still need help?
If you need additional assistance, please contact Lexmark Technical Support. NOTE: When calling for support, you will need your printer model/machine type and serial number.
Please call from near the printer and computer in case the technician on the phone asks you to perform a task involving these devices.

I hope it helps!!!

Nov 30, 2008 | Lexmark X2500 All-In-One Printer

3 Answers

Unable to scan


I encountered the same problem (prints but won't scan) over a network connection. A download from Brother got it working again. The filename is BrRegDev.EXE and it is available free at:

http://welcome.solutions.brother.com/BSC/public/us/us/en/faq/faq/000000/000600/000037/faq000637_000.html?reg=us&prod=mfc7220_us_as&c=us&lang=en

If the link doesn't work, try searching for the filename using Google (for example).

XP Device Manager still lists "MFC-420CN LAN #2" (even though there has only ever been one), but at least it scans now.

Mar 17, 2008 | Brother MFC 420CN All-In-One InkJet...

2 Answers

Scanner Error Message


Hi,

I understand that you are unable to scan from computer as well as from the printer front panel.

The issue that you are experiencing might be with the USB drivers unable to detect the printer.

However, please follow the below given instructions to resolve the issue.

Check for the communication between the computer and the printer by following the below given instructions:

To isolate the issue I suggest you to try scanning from Imaging for Windows which will scan from the all-in-one product using TWAIN software instead of the HP software.


1.Verify that the all-in-one product power is turned on and the printer cable is properly connected.

2.Click Start then Click Programs then Click Accessories then Click Imaging.

3.From the Imaging application, click File, and then click Select Device.

4.Select the HP all-in-one device from the TWAIN source list.

5.Click File, and then Acquire Image.

If you are unable to scan from the above steps, then confirms that the issue is with communication.

Refresh the USB composite drives to resolve the issue.

1. Right-click My Computer (in Windows XP, click Start first), and then click Properties.
2. Select the Hardware tab and then click Device Manager.
3. Click the Plus (+) sign next to Universal Serial Bus Controllers.
4. Click the USB Composite Device entry to highlight it, and then click Action and then click Uninstall. If a screen appears to confirm the deletion, confirm the deletion.
5. Disconnect the USB cable to the all-in-one, wait a couple seconds, and then reconnect the cable. This should restart Windows device detection (Plug and Play).
6. A New Hardware found screen may appear, click Next through all of the screens that appear for the Wizard to install the USB Composite Device. Click Finish once the wizard completes.

Then try scanning, even if the issue still persists uninstall and reinstall the USB drivers:

1. Save and close all programs that are currently running.
2. Click Start, select Shut Down, and choose Restart the computer.
3. Press the F8 function key, this will display the Windows Startup menu.
4. Select Safe mode.
5. After Windows loads in Safe mode, right-click the My Computer icon and select Properties.
6. Select the Hardware tab and click the Device Manager button.
7. In the Device Manager Window, double-click the Universal Serial Bus controllers.
8. Right-click the device listed under Universal Serial Bus controller and select Uninstall.
9. Click OK to confirm the removal of the device.

NOTE: Repeat steps 8 and 9 until all the devices under Universal Serial Bus Controller are removed.

The USB port is now uninstalled.

Now, restart the system. The system automatically detects and reinstalls the USB port.

Then try scanning this should resolve the issue.

If you are unable to scan from software, try running the scan diagnostic utility from the below weblink:

Here is the web link to download scan diagnostic utility:

================

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=US&swItem=oj-45265-1ScanDiagnosticUtility_ver_1.5.exe

================

Just copy and paste the entire link into the Internet browser's address bar and press enter.

Even if the issue still persists uninstall the complete All-in- one software and reinstall it.

This should resolve the issue.

Regards,
Lawrence

Jan 10, 2008 | HP PSC 500 All-In-One Printer

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