Question about Maytag Neptune MAH5500B Front Load Washer

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Front load washer shakes violently during spin cycle

I have a Maytag Neptune front load washer that violently shakes and walks during the spin cycle. It is absolutely level, sits on a very solid floor and will do this no matter what size load is washing. We have tried the non-skid pads and it walks right off them. How do I fix this?

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I had this problem as well. I called dealer and Maytag. They made an appointment and stood me up several times.
I finally went to place that sells refrigeration equipment and bought an anti-vibration pad. It's a 12" square waffle pad used under large equipment to prevent them from vibrating loose on connected piping. I cut it into 4 pieces and put one under each corner of the dryer. Problem solved, in fact it worked so well that I stacked dryer over washer, placed pads between units and have not had a problem since. I also gained a lot of space in my laundry room as well.

Posted on Mar 24, 2009

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You cna try removing the front panel,first 2 screws removethe door"hinge, then 2 screws opposite thehinge, you can then remove the front "u shaped" cover and from there yo can look into the machine , its possible that one or bothof the "suspension/shock absorbers has broken"

Posted on Mar 04, 2009

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1 Answer

Maytag washing machine walks across floor during spin cycle


Did you set the back feet before leveling? On most units to set and lock the back feet you need to pull the top towards you so that the back is raised off the floor, then set it down again, this will release the feet and lock then down. The you level the two front feet. After this is done you must make sure your load is balanced. Distribute the items as evenly as you can in the tub. Once it gets to the spin cycle if its walking or shaking a lot, stop it and redistribute the items more evenly in the tub. Also try not to overload the unit or combining many heavy items with few light ones. If this is a new machine, did you remove the shipping locks from the back before using it? They have plastic strips attached to them, make sure they have all been removed, as well as any shipping bolts.

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1 Answer

The washer shakes violently then the off balance sensor trips when a load is in the washer.


I had this washer at one point in time. was not very happy with it, even though i sold it to alot of my customers. usually if the machine is shaking violently it means one of a couple things. first make sure your washer is properly leveled. if it is make sure you washing the same types of clothes in the load, no mixed loads of towels with shirts. if your problem is not that then you possibly have a bad clutch. which will cause the tumbling wheels to spin during your spin cycle as well, its a costly fix so i would consider a new front loading maytag/whirpool if that is your problem. remember this machine was designed by maytag, since then they were purchased by whirlpool and everything is on a whirlpool platform now. if you do purchase a new washer and have the matching dryer to your neptune TL, it would recommended to replace the dryer as well, considering the capacity of these machines are smaller then most of the new high efficiency machines on the market today.

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unfortunetly this is common , these new frontloads spin fast even with no pedestal these things move...
make sure the locking nuts for the legs on the pedestal are screwed securely up to frame on pedestal, also could be a floor issue depending on where it is, slooping or not solid floor.

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Try to get it completely level and with all four feet firmly on the floor. If it's resting on three feet and/or not level then this is what will happen. The feet should be threaded so you can adjust them easily.

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I have the exact same washing machine with the same problem. It is a poor design and Maytag knows it. We should be entitled to a refund. This was a very expensive machine.

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1 Answer

Front load washer shakes violently during spin cycle


On something like this you will need to remove the washer wrap to inspect the suspension springs & base assembly. Please see the link provided for accessing the inside of the washer. Be sure the shipping pins have been removed. The tub should float freely.

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level the machine, if you are on a wood floor it could be the floors fault, you could try using aanti vibration pads.

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very loud in spin cycle can mean a bad rear bearing, not something a homeowner would want to try to replace, parts would exceed 6-7 hundered dollars. you may have some extended part warr through the manufacture. still probly gonna be a 5 hundred when the labor is added in

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Sounds like some sort of broken support or spirng underneath. Flip it over and look. Expect a little water to run out though.

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