Question about Insignia 42" LCD Flat-Panel HDTV
Try disconnecting the unit from the wall power outlet and let it sit for some minutes - or fifteen. Depending on what exactly happened inside the TV, this might be enough to clear the error.
If there's a permanent shutdown mechanism in the TV, you might be able to clear it by resetting the unit: this usually involves some "secret move" which the technical support will have to tell you. On most units it's no great secret, and involves powering on while keeping the standby button pressed or keeping the ON/OFF button pressed for 7 seconds, things like that.
Finally, it is unfortunately possible that the static charge sent an overvoltage straight into some core IC chip. If this happened, the IC is gone and needs identification and replacement.
Normally it should NEVER happen because the external part of the TV should be electrically insulated. You only get static hazards from OPEN devices and this must be labeled ("No user serviceable parts inside / Risk of electric shock"). If a static charge can get from you to the device's innards, the same way you could get an electric shock from the power lines inside the device.
An "ungrounded" device should simply not give any static shock, because there's no path to ground through the device's insulation and shield. If it does give a shock, the path exists - and security regulations mandate that it should run well clear of internal circuitry for obvious reasons.
That's why I think you triggered some sort of "last line of defense" circuit which essentially disabled the TV to weather the storm, and you only need to reset the circuit. Otherwise, you have a potentially serious design flaw in the device which should be reported to the firm.
Under these conditions you may be able to recover repair expenses or even get a new unit, depending on your local law.
Posted on Nov 07, 2009
Whomever set this unit up did not ground it properly. Have them come back and be sure that it works before they leave the house. Even try the static charge zip again, to ensure that they have it grounded properly.
If they cannot make it work, demand that they repolace this unit. You paid a lot of money for it, and it should work first time out.
Just because they sell these things doesn't make them experts on setting them up under various circumstances.
Posted on Nov 07, 2009
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Posted on Jan 02, 2017
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