Question about 2wire HomePortal 1800HG Router (1000400229000)

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Wireless driver can not read my wireless router

A technician told me that I need a new laptop; can I just install a new wireless dirver?

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  • vern355 Mar 04, 2009

    Thank you,



    I'm having problems with the pc's adapter not being able to send/receive information from my router. Can I still install a new wireless driver? Would this be wise to do

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If you're having trouble with a router, it most likely has nothing to do with your laptop at all. If there is a problem with your laptop's wireless adapter, you may be able to find updated wireless drivers through the laptop manufacturer.

Please keep in mind that a wireless router and wireless adapter are completely different. The router is external and relays the signal from your modem (the internet) to your connected PCs. The adapter is in your laptop and sends/receives information from wireless routers such as yours.

Posted on Mar 04, 2009

  • Matt H
    Matt H Mar 04, 2009

    Of course, a new wireless driver wouldn't hurt. If you have a wireless utility program handling your wireless connection (such as Dell Wireless Utility or Belkin's Wireless Utility), you would need to uninstall this software prior to installing the new software from the manufacturer's website. Consult the manufacturer's website for more information on this as every laptop is different in how it handles wireless.



    Another option, for testing purposes, would be to reset your router to its default, unsecured settings and seeing if you can connect. Most routers have a little hole/button located on the back/bottom of the unit that might mention "reset". These normally have to be depressed with a pen or paper clip for roughly 15 seconds. You'll want to make sure the router is turned off during this time. This will reset the router to the factory defaults. If you can connect to the router after this occurs, you know it was a setting in the router setup which was not allowing you connection through it. You'll need to reconfigure your router after this point to secure it. That portion of it, however, I cannot assist with as routers differ greatly from Brand to Brand.

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