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Printer does not print. Message is "scanner failure" also a pop up that says "automatic doc. feeder is empty." I switched from a pc to an imac about 4 months ago, and it worked fine with my photosmart printer. The only thing I've done differently recently was put in new cartridges.

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  • 3 more comments 
  • janwax Mar 03, 2009

    I don't know how to "reload the printer driver" - any suggestions? (I'm a 72 yr. old)
    also the scanner being "locked"? It seems to move. However there is paper jam after paper jam - but I don't get a paper jam message.

  • janwax Mar 03, 2009

    There is enough paper. The scanner message comes on in the window of the HP Photosmart  2610. The "automatic doc. feeder isempty" comes onto the computer screen. (I've been using this printer for 4 years)

  • janwax Mar 03, 2009

    are you guys still there?

  • janwax Mar 04, 2009

    I've answered these questions. Yes, there is enough paper in the paper slot and the maker is HP model number 2610 photosmart. 

  • janwax Mar 04, 2009

    I'm disappointed so far. Looking for a solution to this problem.

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  • 6,487 Answers

You just need to run the setup CD for the printer that you have and that should correct the problem...

Posted on Mar 03, 2009

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Hi

could you please first check that your printer is compatible with MAC
now, you have 2 errors one with the scanner which isn't recognised I recommend you remove the software and driver and install it back on again. makesure that any lid, cover is properly closed or in position.

makesure there are no jobs waiting in the que, it seems that the Autofeeder has a job to do and there is no paper for it to feed on to scan or print.

these errors all relate to a software problem.

Posted on Mar 03, 2009

  • lotfi bouakaz
    lotfi bouakaz Mar 04, 2009

    then its an internal error with the printer, I suggest you power it off and check all doors, legs panels ect by opening and closing them again then turning it on. remove any cables except the power one whilst doing this. is there a reset button? try it

  • lotfi bouakaz
    lotfi bouakaz Mar 04, 2009

    buy a new printer. internal error.

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Make sure you have enough paper in the automatic doc feeder slot.Also do you get the scanner failure on the computer or the scanner.

please also provide the brand and model.

Posted on Mar 03, 2009

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  • 250 Answers

Reload the printer drivers as thery have got corrupted.

Posted on Mar 03, 2009

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Check that the scanner is not locked.

Posted on Mar 03, 2009

  • 1 more comment 
  • Ginko
    Ginko Mar 03, 2009

    Start checking that the scanner is not locked, many scanners on all in one have a lock switch at the bottom.

    If the scanner is not locked , then it is a setting problem or a software problem.

    The best way to fix the problem is trying to reinstall the printer driver.

    If you do not have the printer disk, or if the disk is outdated, better to download the drivers from the manufacturer website.

    If you give me the make and model of the printer I can give you the exact link to the download page with updated drivers for your printer.


  • Ginko
    Ginko Mar 03, 2009

    We will tell you how to reload the driver, but you must give us the model and make of your printer.

  • Ginko
    Ginko Mar 04, 2009

    Sorry about the delay.

    You can download drivers for your printer from the link below:


    HP Photosmart 2610 All-in-One Printer


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