Question about Dell 1720dn Laser Printer

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Dell 1720 flashinf replace drum- error.

Prints a sheet saying "the printer has stopped because the photoconductor kit3 has reached the end of its useful life. Please replace kit." Last week I changed the toner. Help this has been going on for 3 hours plus. Thanks D

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  • wattski Apr 15, 2009

    I have the same problem; however, the 'statistics' show 16587 copies (way less than 30,000) and the replace drum light is on. Changed the drum, followed the instructions to reset the counter -- drum light still on and counter still shows 16587. Any suggestions?

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The second link was the helpful information. Also, to cut through all of that --

If you need to reset the counter:

1. Remove drum kit with toner

2. Make sure all print jobs are flushed otherwise whatever has been sent and not printed will come spewing out.

3. Hold down CANCEL Button until all lights flash through.

4. Slide the drum kit and toner properly into the Printer.

done.

Posted on May 21, 2009

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You need to replace the photoconductor drum. For the 1720/1720DN it's dell part #TJ987, they last approximately 30,000 pages, and the printer stops at 40,000. They collect the unused toner from each print and eventually fill up. The printer has stopped printing to prevent an overflow, and possibly physical damage of the printers internal mechanisms.When you replace the drum don't forget to reset the printers counter! You can find all of this information in the manual; If you do not have it Please follow the links below to the online version.
Dell 1720/1720DN online users guide
http://support.dell.com/support/edocs/systems/prn1720/en/index.htm
A direct link to Replacing the photoconductor. http://support.dell.com/support/edocs/systems/prn1720/en/1720_en/en/d0e4183.html#replacing-the-imaging-drum

Here is a link to the 1720/1720DN drum kit on Dell's site.
http://accessories.us.dell.com/sna/category.aspx?c=us&l=en&s=dhs&cs=19&k=TJ987

P.S. If you ever want to check the status of printer including information on the drum, simply hold down the "continue" button untill you hear the printer start to churn , then release. This will print out a status page showing you all kinds of important printer information.

- Hope this helps  

Posted on Mar 06, 2009

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Where can i get a installation disk for the dell 1720 laserjet printer i tryed to download them from dell but no luck

Posted on Oct 05, 2009

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1 Answer

Replace pc unit problem on Lexmark W840 Laser Printer


Here is an excerpt I found from the W840 user manual. Looks like you need to change the photoconductor kit. Here is the link for the user manual: images.lexmark.com/publications/pdfs/w840/eng/ug.pdf
To ensure print quality and to avoid damage to the printer, the printer stops operating after the photoconductor kit has reached approximately 60,000 pages (Letter/A4). The message 84 Replace PC Unit is displayed when the printer reaches this point. If the Toner Alarm setting is set to Single or Continuous (default is Off), the printer automatically notifies you before the photoconductor reaches this point and displays the message 84 PC Unit Life Warning. To avoid having the printer stop operating, replace the photoconductor kit when you first receive the 84 PC Unit Life Warning message. Once the photoconductor kit has been replaced, normal printer operation resumes

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Our printer is saying it has stopped because the photoconductor kit has reached the end of its useful life.


You need to replace. It is also called the drum unit.

http://www.nextag.com/dell-1720-photoconductor/shop-html


If I could be of further assistance, let me know. If this helps or solves the issue, please rate it and give a testimonial for my response

Thanks, Joe

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Two lights remain on when I turn on my Lexmark E240 laser printer.the 2nd from the top and the last at the bottom Two weeks ago it was working fine. Now the blue light just flickers on and then all amber...


The light pattern indicates that the photoconductor kit has reached the end of its useful life. Replace the photoconductor kit then reset the photoconductor page counter. Thanks for choosing Lexmark.

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Photoconductor kit? Dell 1700 printer


The photoconductor kit is another word for the drum or imaging drum. All three words refer to the same part.

Here is a link from the Dell site for this model.
http://accessories.us.dell.com/sna/PopupProductDetail.aspx?c=us&l=en&cs=dhs&sku=310-5404

Once you replace the drum, the printer has to be manually reset. If this is not done, the printer will continue to give this print out. By resetting it, the counter is set back to zero. The drum is good for around 30k prints.

From the Online Manual for the 1700, to reset the counter:
http://support.dell.com/support/edocs/systems/1700n/en/index.htm#online_documentation

To reset the counter, press and hold the Cancel button until all lights flash in sequence.

NOTICE: Resetting the imaging drum's counter without replacing the imaging drum may damage your printer and void your warranty.

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Dell 1720 flashinf replace drum- error.


I believe this message is occur because the laser printer drum needs to be replaced, not the toner cartridge.

These are two different things. The part is a DELL 310-8710 Drum Unit. Just google DELL 1720N drum and you should be able to find one.

May 29, 2009 | Dell 1720dn Laser Printer

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The photoconductor kit3 has reached the end of its useful life...please replace


...so replace the photoconductor...pick one up at any office supply store.

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I have a lexmark e250dn printer. Today the printer has stopped working. The help ! indicator on the printer is an orange color as well as the toner/and drum indicator is an orange color.The ready indicator...


Here is how to reset the photoconductor kit counter:

1. Make sure the new kit is installed and the printer is turned ON.

2. Open the front panel.

3. Hold the Cancel button in until the front panel LEDs flash.

4. Close the front panel

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