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We have a lexmark optra s 1625 printer. We get the message change tray 1 labels letter on the printer. and printer out of paper on the computor. Sometime pulling the tray and reinserting it will start the printing. any suggestions

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  • dsf9 Mar 03, 2009

    Still trying to complete suggestion

  • dsf9 Mar 05, 2009

    I completed the download as directed and I am still recieving the message. If I open the drawer and reclose it the printing begins. It is like there is a sensor that is not functioning.

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Select the proper paper settings as what you r inserting as if you r printing a4 paper select in paper size a4., if you r printing on a sticker select sticker in paper size.if nothing helps just reload the divers and check out it will get automatically setted.without doing anything.

Posted on Mar 03, 2009

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You need to change printer settings.

Posted on Mar 03, 2009

  • Ginko
    Ginko Mar 03, 2009

    The best thing to do is reinstalling printer software from printer cd, this will also reset the settings.




    If you do not have the disk you must download the software from Internet, follow instructions below,



    Click here:Official Lexmark Drivers and Software



    A web page will open, follow instructions, select model, select operative system etc., and click on download .


    Chose to download the file in my documents when asked.


    After downloading, find the file,double click on the file ,then if
    you get in troubles, follow
    the instructions below to reset and reinstall drivers:







    • Unplug printer USB.

    • Go to control panel >> installed printers in Windows and remove (delete ) any installed printer from printer list.

    • Download driver from website, or use the disk and run the install file.

    • Follow driver installation wizard.

    • Plug back printer when prompted from installation wizard.



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Recently I have gotten a message,


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For example, you have "Executive" size paper and the job needs Letter size.

Easiest fix is to make sure your "Page Set-up" matches what you have in Tray.

Failing that, you can also, open tray 1, pull it most of the way out and then push it back in. This will force a re-read of the paper size. Then press the "Green" button.

If it still happens, use the "Print To File" check-box on the Printer Properties screen and then name the print file something like "tray1fail" and send it to me at don.farr@hotmail.com and I'll be happy to run it through some of my file readers and tell you what the print job is looking for. There is no fee or charge for this. I actually enjoy reading print files.

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24X Paper Jam message displays, Paper jammed over the Pass
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If the Display indicates otherwise, it means one of two things:

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2) The tray may be in-between two settings. Try to readjust the tray length setting between sizes. (You will notice the plastic tabs will change order.) The last time you loaded paper it may have pushed it just enough so that it is no longer seen as letter by the auto sensing board.

I hope this helps...

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