All of the sudden we went to get some food out of it and we saw that everything in there was defrosted and the bottom was full of water, every time we have plugged it in it makes a sound for 5 seconds and then there is a click and it stops. We think that the click that is making is coming out from the relay that is attached to the compressor. (I put relay because I don't have the correct name for it). Can someone help us?
The click possibly from the overload protector on the compressor. If the compressor feels really hot you can try leaving it unplugged for 24 hours then retry the start. If it continues then you possibly have a bad motor starter or locked up compressor.
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You have to remove all the food to a good ice chest with no ice. Pack it as full as you can before starting another one. You may need to put some in your refrigerator freezer. It will stay frozen for several hours while you melt the ice in the chest freezer. You can direct a fan blowing into it to speed up the melting. If it doesn't have a drain to catch the water in a tub you'll have to soak the water up in a towel etc. Don't chip at the ice to break it up quicker. You can damage the refrigeration coils.
This is likely a manual defrost freezer, which means you have to remove the food, unplug the unit, and let the ice melt on its own. Do not, and i repeat, DO NOT poke the ice away from the walls. I guarantee if you poke the ice away from the wall, you'll poke a hole in the wall, and force yourself to buy a new freezer.
SLOWER IS SAFER. put some boiling water, in the pot, inside the freezer, or use a hair dryer.
as its a chest freezer you have no auto defrost,so you must do it your self.make sure all food is wrapped/heat sealed bags.to stop moisture/frost from building up.use a freezer thermometer to set at
-18C and do not over fill,if you live in a high humidity area then every other month is about right.DO NOT DEFROST WITH STEAM OR HOT AIR.USE CAR DE ICER .then dry thoroughly.
Due to the heavy storm you experienced,and since the freezer was plugged during that period there might have been a negative effect from the storm on your freezer due to earth.All you need to do is to get a technician to check it out.
Assuming the thermostat is set to call for cooling (sometimes they get bumped), check the condenser coils, fan, etc for debris build up and clean as needed.
Is the freezer frost free? If so, it's possible the defrost timer is stuck in defrost. There should either be a mechanical timer or it could be electronic these days. Check for bad connections or any obvious signs of damage (burn marks)