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Washer not spinning/agitat

Whirlpool Heavy Duty Extra Large Capacity Plus - water goes in, but won't agitate. On rinse cycle, water goes out, but not spinning. Makes a noise like its trying to turn. 10+ years old.

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  • Anonymous Mar 18, 2014

    stops in mid cycle on large and extra large loads.

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  • Master
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This problem is usually attributed to a broken motor coupling. The following link provides step-by-step instructions on how to replace one:

http://www.fixya.com/support/r385252-replacing_motor_coupling_whirlpool_top

The motor coupling is a small 3-piece component that is installed behind the drive motor and couples it to the transmission. It is common for these small couplers to break as they wear out. The key symptom in determining the cause is the fact the washer will not agitate, but still drains. The reason is because your drain pump is mounted on the front of the drive motor and will still run as long as the drive motor is running. The part number is provided in the link I gave you. A replacement coupler can be purchased at searspartsdirect.com, appliancepartspros.com, pcappliancerepair.com or repairclinic.com. All these sites offer great service with competitive pricing, so shop all of them for the best price. Make sure you "Search by Part Number" when looking up the part. This shouldn't cost more than $20. If you do not wish to order on line, take the part number I provided and go to your nearest appliance parts retailer. This is a common item they should have in their inventory.

If you have questions along the way, please let me know. I hope you find this information helpful.

Posted on Mar 03, 2009

  • christo85 Sep 25, 2010

    What is this problem also attributed to? I replaced the coupling (which was broken) The washer washed two loads fine but is now is not agitating or spinning again.

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  • Whirlpool Master
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Replace the direct drive coupling between the motor and transmission.
This is a common repair on these machines.

Posted on Mar 03, 2009

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Posted on Jan 02, 2017

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