Question about Maytag Neptune FAV6800AW Top Load Washer

1 Answer

We have a penny stuck under the white spinning things.

There is a penny stuck and the washer stops with water in it after it tries to spin. It makes a loud grinding noise and stops.. then we hear the coin drop. I have tried to get it out with a wire coat hanger. I was able to remove a quarter and dime..no penny. It is still stuck. I have tree kids and my laundry is mounding. Help!! Does anyone know how to get those white drum spinning things off?

Posted by on

  • 3 more comments 
  • pinkygirll Mar 05, 2009

    Thank you, thank you, thank you!! My husband (totally not handy) fixed it this morning. It really was easy he said after he bought the tool you mentioned. He was worried... so he went to the local washer repair shop to talk about it and they lied and gave him wrong info. He came back home and printed your instructions and took them to Gilroys and they said you were right. Thanks sooo incredibly much. You saved us a ton on what they would have charged for this minor repair. Oh, in case you wondered there were 2 quarters, 3 dimes, 1 nickle, and 2 pennies under just one of the white things. Crazy!! I'll always check pockets after this...

  • pinkygirll Mar 06, 2009

    Ok... so I thought it was fixed. Now it is stoping at 22 min left on the quick load, light stain load. Everytime I unplug it and start it over... it stops with 22 min left. It sounds like there is breaks going off.. or like wet sneekers on the hall floor. It will start spinning/rotating then it stops, repeats, stops...... until I unplug it. There is always about a gallon of water remaining in the washer. Do you have anymore wisdom for me?

  • izzyfed Mar 07, 2009

    my maytag neptune tl had a quarter stuck in the drainer and we were able to take it out and now it stops at 22min help help me please ive been without a washer for too long

  • pinkygirll Mar 10, 2009

    I sent you an email at the address listed above...washer still not working

  • pinkygirll Mar 10, 2009

    I was wondering...if it happens to be that the clutch has hard failed is it an expense fix and is it terribly hard to do repair yourself?

×

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Expert
  • 335 Answers

Hello pinkygirll,
The Service manual has the procedure starting on page 37 for the tumbler removal, take a look and see if you feel comfortable to give it a try. If you are handy or someone you know has basic mech. skill sets you can perform. You, I and many others need to check those pockets. Here is the service manual link.
http://www.fixya.com/support/r1655507-found_service_manual_neptune_top_load
The manual doesn’t call out the torx driver size required for tumbler removal. I just removed my tumbler cap and measured, it’s a #20 torx driver. If you call a repair service in make sure you have your Model# and Serial# number ready to pass along to them. You mentioned”” There is a penny stuck and the washer stops with water in it after it tries to spin.”” The tumblers do not rotate in spin cycle only the wash cycle. If you do a Spin Only cycle with no clothes in the wash basket do you hear the grinding noise? Good Luck.

Posted on Mar 04, 2009

  • 3 more comments 
  • dh1200s
    dh1200s Mar 06, 2009

    Good for you and your husband for rolling up your sleves to DIY the fix. This machine is very repairable ya just got to have a little hands on, turn over some rocks with troubleshooting and give it a try. I'm not appliance repair person I work in the Telecom industry (Cable). Last Dec my machine starting throwing dc/UC errors. Since then the machine has become a hobby. I believe I have helped a number of folks with clutch issues. I'm sorry to say most folks can't tolerate the down time and the washer heads to the curb for bulk trash pickup.



    Again very nice job on your fixya. Have a great day :) .... Rich

  • dh1200s
    dh1200s Mar 06, 2009

    Hi pinkygirll

    Sorry to hear that the issues continue,

    You mentioned with your first post ”” There is a penny stuck and the washer stops with water in it after it tries to spin.”” I commented “The tumblers do not rotate in spin cycle only the wash cycle. If you do a Spin Only cycle with no clothes in the wash basket do you hear the grinding noise?” I was concerned from your failure description that there may be a clutch or transmission issue.

    It now sounds like the belt on the motor is squealing because the system is locked up, maybe a clutch failure or transmission failure or a combination of the two. Lets go back to my first post. Please do a Spin Only cycle with no clothes in the wash basket. I would ask you to raise the washer top and see if the wash basket rotates CCW in spin cycle. To raise the top of the machine for viewing wash basket operation. Insert a flat blade putty knife approximately 2.5” from the left and right sides of the washer top, depress the spring tabs securing machine top to the washer base (See page 33 of the SM for putty knife insertion point).

    Now start a Spin Only cycle and with the washer top raised, does the wash basket rotate CCW with no grinding noise, are the tumblers rotating in Spin Only cycle?. If you here the squealing noise please check for any error codes in the display then hit the off button to turn the machine off and post back. I work 4pm to 12:30AM east coast time. Hang in there and let’s see what the next step is. Rich

  • dh1200s
    dh1200s Mar 06, 2009

    Hello pinkygirll,

    Can you echo back to me on this e-mail addresss dh1200s@yahoo.com and I will forward you a phone number to call me to discuss your problem. It will be easier and faster to exchange information. I know the laundry is backing up and decision time is rapidly approaching. Thank you, Rich

  • dh1200s
    dh1200s Mar 06, 2009

    Hello pinkygirll,



    I did set my FAV6800AWW to your settings and I go into drain spin cycle around the 22 minute mark of the Quick Wash cycle. If you are taking the grinding noise at that part of the cycle then I believe the clutch has hard failed and binding up the motor causing the belt squeal. I'm on the east coast and leave for work at 3:30pm.

  • dh1200s
    dh1200s Mar 07, 2009

    Post back to izzyfed

    Are you failing with dc/UC errors? Please let me know. If your are failing in that part of the cycle with dc/UC errors and you have no grinding noise or belt screech (possible hard failure of the clutch) then the clutch may just need some maintenance clean up. If you are failing in spin cycle with dc or UC errors or both this is what I believe is happening. I feel the tumblers in your machine are trying to rotate in spin cycle because of a clutch malfunction. If you can do the maintenance I discuss below or have a friend that can perform this maintenance it may just solve your issue. After the clutch maintenance I can wash a single pair of socks or a full load of bath towels and the machine works as designed. Prior to that maintenance fix I could only complete a wash cycle if there were no clothes in the wash basket. I will try to help you solve this and hopefully extend the service life of your machine. Look at the Service Manual page 47 and see what is involved in the clutch removal. It's not too bad just a tight work area. If you want to give it a try I can supplement the manual info. You can download the SM from this site. FAV6800A/9800A Service Manual

    Good luck, Rich.

    My Maintenance fix on Dec 5, 08.



    I just did a repair on my FAV6800AAW by lubricating the needle bearings in the clutch pulley hub, the tub displacement sensor checked OK per the service manual check. I was getting dc/uc errors in the spin cycle, washer was purchased in 7/05. I have basic mechanical skills and used a socket wrench to remove clutch pulley, just follow the service manual removal steps to remove the clutch pulley. Pull the plastic cover off the clutch pulley and inspect the spring, clean/lube needle bearings and the clutch hub coupler that drives spinner shaft. I used WD40 I may need to re-lube down the road with a good light grease. It took a few tries for me to get the clutch pulley to stay on after re-install and power up, getting the clutch pulley seated properly is the trick. I did not remove the washer tub for this fix, I believe I saw a posting where someone did. I just leaned the washer back to get a better reach angle, it is a tight work area. I did not want to junk 3.5 yr old $1k machine without trying a fix.




×

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Whirlpool cabrio washing machine doesn't spin


Try to turn the drum by hand, if it hard to turn, there may be something stuck underneath spin basket. If it does turn freely but makes a loud growling sound, you probably have a bad bearing. You should notice black oil and water mixture at bottom of washer, on the rotor. It will usually throw a f51 error code. This unit has service bulletin on this problem.

Apr 05, 2014 | Whirlpool WTW6400SW Cabrio Washer

1 Answer

Whirlpool Front Loading Washer Only Spins in Diagnostic Mode


replace the brushes in the motor _around 20 quid and usually the first thing to start messing up when the brushes get short is the fast spin _UNPLUG IT FIRST. you might also like to clean up the com with a bit of wet and dry

Oct 02, 2012 | Whirlpool Washing Machines

1 Answer

Washer went through cycle but washer was still full of water and laundry. Did not appear to have spun either. Turned the timer to spin and the timer made noise but did not spin or drain. Water has since...


sounds like the pump is goosed.....or may be just blocked............a penny is the ideal size to block a pump and stop it working...........let me know the outcome....
cheers

Mar 22, 2011 | Washing Machines

1 Answer

Washer stopped during spin cycle


Hello, try to checked the pump filter, and the pump is actually working. then I would suspect a draining problem.
If filter clean and pump works fine then it could be a control module fault. if this were the case, then it would probably be wiser to purchase a new washer.
Thanks

Jun 04, 2010 | Whirlpool LTE5243D Top Load Stacked...

1 Answer

Machine is stuck on spin


Your smart washer equipped with fusion logic got confused at the different scenario that you just changed from automatic to manual mode.
1- Unplug the pwer cord. Open the door to get the the crazy floor mat out to dry under the sun or manually squeeze it before putting in the dryer to take are of the problem at the first place.
2- Pug in the power cord and start with a short run with an empty load to make sure the problem is not happen again then you are good in resetting it. Good luck.

Apr 21, 2010 | Whirlpool GHW9200L Front Load Washer

3 Answers

My Neptune is very loud during agitation. Any


sorry about that to me if also very loud on the spin cyc and is a front load the tub bearing and then your talking a major overhaul with high cost involved

Aug 19, 2009 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

The washing cycle takes much longer than the time listed on the panel.


Sounds like the pump may be clogged. If it doesn't get rid of all the water, it wont' spin. Remove bottom panel. Locate what looks like a big white screw. Remove counterclockwise. (It's tight). Have a bucket ready under neath, or a shop vac. Remove slowly to catch water as it comes out. When you pull the white part of the pump all the way out, there's probably things clogging the holes.

Apr 25, 2009 | Whirlpool Gold Duet GHW9400P 3.8 Cu. Ft....

1 Answer

Loud noise


it sounds like you have something stuck under the agitator thats causing a rubbing noise when it goes to spin or agitate.maybe a penny or something like that

Dec 28, 2008 | Frigidaire GLTF2940ES Front Load Washer

3 Answers

Washing machine trouble


it sounds as if your lid switch is out of position. in the past depending on the model i have taped a penny or two to the top of the switch so the plunger makes contact

Jul 21, 2007 | Whirlpool Ultimate Care II LSQ9564J Top...

Not finding what you are looking for?
Maytag Neptune FAV6800AW Top Load Washer Logo

624 people viewed this question

Ask a Question

Usually answered in minutes!

Top Maytag Washing Machines Experts

Bill Long

Level 3 Expert

587 Answers

John Tripp
John Tripp

Level 3 Expert

4654 Answers

Dan Webster
Dan Webster

Level 3 Expert

8205 Answers

Are you a Maytag Washing Machine Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...