Hi,while skyping my web cam doesnt work.I tried opening the programme to adjust setting,but that wont open either.what can i do?thanks Denis
hi. my webcam (acer crystal eye webcam) just stopped working! it does not even open as an aplication. i mean, on my desktop, i double click the shortcut and it doesn't do anything. and it's not the shortcup because i did it the "long" way (through start->all programmes->...) but still, nothing! any ideas? oh! i have downloaded a programme to record videos (camtasia studio v.6) and that doesn't work either. i think there might be a connection between those two. thnx in advance!!!
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You need to redownload the drivers for your crystal eye web cam. Go to this link:http://us.acer.com/ac/en/US/content/drivers When you get there, select "Notebook"...then select "Aspire". Then scroll down and select Aspire 4710 Then where you see "Operating System", select your operating system (ex: XP, Vista, or Windows 7). It will then show all the drivers for your operating system...scroll down until you see the camera driver software and then download and reinstall it. Hopefully this will help...good luck.
If there are no error status codes under device manager, then either you have some OS corruption and need to reinstall the OS or the webcam is defective.
I would be more inclined to say the latter.
Skype is a good test, since you've obviously done that its most likely bad.
You could test the os theory by downloading hiren boot cd, burn the image to disc and boot into the mini xp live part, install skype and driver under it and test the web cam.
If its under warrenty just have them replace the web cam, if not i could replace it at a reasonable price. Comment back for additional assistance.
You need to reinstall your Web cam's drivers. If you have the drivers on a cd, reinstall them, if you dont have them, visit Acer's website, www.acer.com and go to the "Drivers and Support" page, enter your laptop model and the operating system you are using, then download the web cam drivers (Acer Crystal Eye) and install. That should solve your problem.
ok this problem is caused by the wrong drive installed for the Crystal Eye Web cam.
even thoguh the camera shows that it is installed, the application looks for a specific one for the model you have. Unfortunatly Acer used 3 models of the camera without telling you which you have and calls all of them "crystal eye web cam"
go to acer.com select their support section and download all driver and applications available for the camera. you will need to try then 1 at a time til you get the one that works for your system
Dear sir,my laptop webcam is not working i try opening but is telling me need to download and i can not get the main site to get the software, even to update i can not in the internet,the laptop is acer Model Aspire 5610z.sir please i need a quick solution to this problem,to get the driver to install.
Uninstall, then reinstall with latest drivers this will be where to start, is web cam attached permanantly? if not try it on another pc if it is try a usb web cam with your laptop. In other words try to do some trouble shooting to narrow down where we need to focus our attention to get you going again