Question about Epson Stylus CX9400 Photo Printer

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Our Epson Sylus CX9400Fax Series is not receiving or sending faxes. We have already done the phone call to India thing for 90 minutes. All settings were changed and tested. They are now back to factory default. Any attempt to send or receive results in "A communication error has occurred during the fax transaction. Error 0400. What now?

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  • Pat Wick Mar 03, 2009

    Been there-done it all. Everything except the DSL because we are not on DSL. Up and down speeds are excellent on the internet. Phones at both ends will ring properly. Fax window says it is sending/receiving and then Poof! Error 0400!! All done! Finished. Bye Bye!

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  • 6,784 Answers

Ok, here's a check list for you.
SENDING

Check the following:

  • Make sure the phone cable is connected correctly and verify that the phone line works by connecting a phone to it.


  • Make sure that your recipient's fax machine is turned on and working.


  • If you connected the Epson Stylus CX to a DSL phone line, you must install a DSL filter to the line or you won't be able to fax. Contact your DSL provider for the necessary filter.


  • If your phone line has static or other noise problems, turn off the ECM (Error Correction Mode) setting and try faxing again.

    Follow these steps to turn off the ECM setting:

    1. Press Setup.


    2. Select Fax Settings, then press OK. You see this screen:


    3. Our Epson Sylus CX9400Fax Series is not receiving - cp_display_141_er.gif

    4. Select Communication, then press OK.


    5. Press cp_button_44_er.gif Our Epson Sylus CX9400Fax Series is not receiving - cp_button_42_er.gifb>. Then press cp_button_42_er.gif and set it to Off.


    6. Press OK.



RECEIVING


Try the following if you can't receive a fax:

  • Make sure the phone cable is connected correctly and verify that the phone line works by connecting a phone to it.


  • To receive faxes automatically, make sure the Auto Answer light is tuOur Epson Sylus CX9400Fax Series is not receiving - cp_display_142_er.gifn, press the Auto Answer/Space button.

    cp_display_142_er.gif



  • Make sure paper is loaded.


  • If you connected the Epson Stylus CX to a DSL phone line, you must install a DSL filter to the line or you won't be able to fax. Contact your DSL provider for the necessary filter.


  • If your phone line has static or other noise problems, turn off the ECM (Error Correction Mode) setting and try faxing again.

    Follow these steps to turn off the ECM setting:

    1. Press
    2. Select Fax Settings, then press OK. You see this screen:


    3. cp_display_141_er.gif

    4. Communication then press OK.


    5. Press cp_button_44_er.gif and select ECM. Then press cp_button_42_er.gif and set it to Off.


    6. Press OK.

Posted on Mar 03, 2009

  • Michael Masters
    Michael Masters Mar 03, 2009

    i see, i would try a hard reset. unplug the unit for five minutes. if that doesn't work, you may need a software/firmware update from the manufactures website.

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